Resort Manager

BallenIsles Country Club • Kissimmee, FL

9h • $110,000 - $115,000 • Onsite

About The Position

Esplanade at Westview, located in Kissimmee, FL, is pleased to announce an excellent career opportunity for a Resort Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

Compensation: $110,000 - $115,000 annually, based on experience.

General Purpose:
The Resort Manager manages all aspects of the resort-style community including its activities and the relationships between the community, Troon, the Board of Directors, members, guests, associates, government, and industry. Serves as top management level at property.

Requirements

• Bachelor’s degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and speak English may be required to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.
• Active Florida Community Association Management License

Responsibilities

• Administers Resort policies and procedures established by the Board of Directors.
• Plans, develops, and approves specific operational policies, programs, procedures, and methods in concert with general policies.
• Monitors monthly and other financial reports/statements on a daily, weekly, and monthly basis for the facility and takes effective corrective action when necessary.
• Coordinates the development of the Resort’s long-range and annual (business) plans.
• Works with Troon Human Resources Department to establish a basic personnel policy; initiating and monitoring policies relating to personnel actions, training, and professional development programs.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages all department leaders and employees.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Resort; takes effective corrective action as required.
• Provides advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment, and services not provided in approved plans and/or budgets.
• Consistently ensures that the Resort is operated in accordance with all applicable local, state, and federal laws.
• Oversees the care and maintenance of all the Resort’s physical assets and facilities.
• Ensures the highest standards for food, beverage, sports and recreation, entertainment, and other Resort services.
• Establishes and monitors compliance with Troon Procurement purchasing policies and procedures.
• Reports member infractions to the Board of Directors for necessary action.
• Serves as liaison between all management staff and the Board of Directors.
• Maintains relations with police, fire, liquor control board, health department, and other governmental agencies.
• Establishes training programs, inspection protocols, and preventive enforcement measures to enhance emergency preparedness and response.
• Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings.
• Gives direction to and works closely with vendors, outside contractors, firms, and individuals providing services, lease agreements, or contracts to the Resort.
• Regular and reliable attendance.

Benefits

• Medical, Dental, and Vision coverage.
• 401(k) with employer match (19 years of age and older).
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager