Resort Manager

Performance Hospitality • Marathon, FL

3d • $1 - $1 • Onsite

About The Position

The General Manager/Resort Manager is the business owner on property—accountable for guest experience, team culture, revenue growth, profitability, and asset care. You’ll lead all departments (Rooms, Housekeeping, F&B, Engineering, Sales/Marketing, and Finance) to deliver a consistent, high-quality resort experience while meeting brand standards and ownership objectives.

Requirements

• 5–7+ years of progressive hotel leadership with 2–4+ years as General Manager/Resort Manager (lifestyle, boutique, or resort experience preferred).
• Strong financial acumen with proven P&L ownership, budgeting/forecasting, and labor/cost control.
• Track record lifting guest satisfaction, online reputation, RevPAR Index, and GOP.
• Working knowledge of hotel systems: PMS (e.g., Opera/Cloud PMS), POS, RMS/CRS, CRM/guest feedback (e.g., Revinate/Medallia), CMMS (e.g., HotSOS/Quore), and timekeeping/payroll (e.g., UKG/Kronos).
• Excellent communication, coaching, and conflict-resolution skills; calm, decisive presence in a fast-paced environment.
• Bachelor’s degree in Hospitality/Business preferred; ServSafe/TIPS and CPO a plus (or willing to obtain).

Nice To Haves

• lifestyle, boutique, or resort experience preferred
• ServSafe/TIPS and CPO a plus (or willing to obtain)

Responsibilities

• Champion a welcoming, service-forward culture; be visible on the floor during peak periods.
• Achieve/exceed guest satisfaction, online reputation, and brand QA targets; ensure swift service recovery.
• Maintain safety, cleanliness, and ambiance across guestrooms, public areas, amenities, and grounds.
• Own the full P&L: deliver revenue, GOP, NOI, and flow-through to plan.
• Lead annual budgeting, monthly forecasts, and weekly labor/cost controls; manage CapEx and FF&E reserves.
• Review daily/weekly performance (RevPAR, ADR, occupancy, outlet revenue, labor productivity); implement corrective actions.
• Partner with Revenue Management on pricing, inventory, and distribution strategies; manage overbooking/walk plans.
• Direct Sales & Marketing activity: local market outreach, partnerships, event strategy, and digital reputation/SEO management (e.g., Google/OTA/Revinate).
• Maximize ancillary revenue (F&B, retail, activities) and upsell/cross-sell opportunities.
• Ensure effective SOPs/SOGs across Front Office, Housekeeping, Engineering, and F&B; uphold PCI, ADA, food safety, and brand standards.
• Run daily stand-ups and weekly ops reviews; track KPIs with clear follow-through.
• Oversee preventive maintenance and life-safety programs to minimize Out-of-Order rooms and guest-impacting incidents.
• Recruit, train, schedule, and develop a high-performing leadership team; drive engagement, recognition, and retention.
• Ensure fair, consistent performance management; model professional, inclusive leadership.
• Maintain a safe workplace and active safety committee; conduct regular trainings and drills.
• Ensure compliance with federal/state/local laws and permits (health, fire, pool, alcohol, wage & hour).
• Manage contracts, insurance claims, incident investigations, and vendor SLAs.
• Represent Banana Bay with community partners, tourism boards, and local stakeholders.
• Provide timely, insight-driven reports and presentations to ownership/asset management.
• Execute strategic initiatives and special projects; communicate risks and opportunities proactively.

Benefits

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager