Resort Manager

Four Seasons Hotels and Resorts•Carlsbad, CA

3d•$175,000 - $200,000•Onsite

About The Position

Four Seasons Residence Club Aviara (FSRCA) operates both a timeshare business and a rental program (25 keys/day, $6M annual revenue). The rental program leverages Four Seasons global distribution channels to market villas. The Resort Manager will lead the Food & Beverage division, including a three-meal restaurant, barista/pastry bar, two pools, in-villa dining, and expansion of the catering business. Build strong relationships with the HOA Board of Directors and actively support owner engagement, recognition, and community initiatives. Play a key role in HOA governance; residential operations experience is preferred. Serve as an ambassador for rental guests, including ELITE guests, and oversee the Residence Club operation in the absence of the VP/GM. Partner with Villa Sales, Marketing, and PR to enhance guest experiences, strengthen market positioning, and drive awareness in the San Diego market. Collaborate with the DOO and CDC to evolve F&B offerings and grow catering revenue.

Requirements

Strong Food & Beverage leadership with a track record of driving innovation, elevating service standards, and delivering exceptional offerings.
Passion for guest experience excellence, creating innovative amenities, programming, and services that deliver memorable owner and guest experiences.
3+ years of senior hospitality leadership experience (Resort Manager, Hotel Manager, Director of Operations, or similar), overseeing multiple teams and resort, hotel, or residential operations.
Proven ability to motivate, develop, and inspire teams while fostering accountability, collaboration, and continuous improvement.
Authentic and strategic leadership style that builds trust, drives results, and aligns teams with business objectives.
Positive, results-oriented mindset with strong adaptability, sound judgment, and exceptional communication skills.
Deep understanding of luxury hospitality standards with a strong attention to detail and commitment to service excellence.
Strong operational and financial acumen, including budgeting, forecasting, labor planning, and performance management.
Excellent relationship-building skills with the ability to engage owners, guests, associates, and business partners.
Commitment to continuous improvement through feedback, industry trends, and operational insights.
Residential operations experience is preferred.

Nice To Haves

Experience in a timeshare business model.

Responsibilities

Lead the Food & Beverage division, including a three-meal restaurant, barista/pastry bar, two pools, in-villa dining, and expansion of the catering business.
Build strong relationships with the HOA Board of Directors and actively support owner engagement, recognition, and community initiatives.
Play a key role in HOA governance; residential operations experience is preferred.
Serve as an ambassador for rental guests, including ELITE guests, and oversee the Residence Club operation in the absence of the VP/GM.
Partner with Villa Sales, Marketing, and PR to enhance guest experiences, strengthen market positioning, and drive awareness in the San Diego market.
Collaborate with the DOO and CDC to evolve F&B offerings and grow catering revenue.
Lead a highly tenured workforce with a visible, approachable leadership style that values long-serving employees while fostering an inclusive, high-performing culture.
Serve as a culture carrier and mentor, modeling Four Seasons values of trust, accountability, recognition, collaboration, and operational excellence.
Inspire, align, and develop both established and emerging leaders, driving consistency and strong cross-functional partnership.
Build future leadership capability through coaching, mentorship, succession planning, and talent development.
Lead effectively through change, labor complexities, growth, and operational evolution while maintaining strong employee engagement and retention.
Build credibility and strong relationships with employees, residents, ownership, the Board of Directors, and corporate partners to preserve Aviara's culture and long-term success.
Provide strategic leadership for Food & Beverage as Aviara reimagines its culinary and beverage offerings.
Elevate the Residence Club experience through innovation and enhancements that strengthen guest and owner satisfaction.
Lead the planned 2028 renovation of the Residence Club's signature restaurant in partnership with ownership, the Board, Four Seasons corporate leadership, and project teams.
Drive the growth of catering and event services on the resort's 7,000-square-foot recreational lawn, creating new guest experiences and revenue opportunities.
Champion owner and guest recognition programs and innovative service offerings that further differentiate Aviara in the luxury market.
Partner with operational leaders to improve Guest Experience Survey (GES) results and overall satisfaction metrics.
Collaborate on capital improvement projects and long-term asset preservation initiatives to support the property's strategic vision.
Demonstrate strong financial stewardship within a not-for-profit HOA operating model governed by Board-approved budgets.
Balance exceptional owner and guest experiences with disciplined expense management and long-term financial sustainability.
Drive labor optimization, cost controls, operational efficiencies, and resource allocation while maintaining Four Seasons service standards.
Identify and execute revenue-generating opportunities to support the continued success of the Residence Club.
Partner effectively with the Board and ownership to ensure sound financial decision-making and responsible asset management.