Resort Sales Manager - Shangri La Resort + Golf Club

Shangri-La•Monkey Island, OK

About The Position

The Resort Sales Manager drives revenue growth through the proactive solicitation, development, and management of business opportunities that align with the resort’s strategic goals. The role generates new business, cultivates existing client relationships, and maximizes market share in assigned segments, including Business Travel, Corporate, Leisure, Incentive, and Association Groups. Working closely with the Director of Sales, the manager represents Shangri-La Resort, builds strong client relationships, and delivers service and experiences that reflect the resort’s commitment to excellence.

Requirements

High school diploma or equivalent.
Strong sales, negotiation, and relationship-building skills.
Ability to prospect, qualify, present, negotiate, and close business opportunities.
Excellent verbal, written, and presentation skills.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Self-motivated, with the ability to work independently and collaboratively.
Strong analytical skills and ability to interpret market data and sales reports.
Must pass a background check.

Nice To Haves

Bachelor’s degree in Hospitality, Business, Marketing, or a related field.
At least 2 years of hotel, resort, hospitality, or related sales experience.
Experience selling group, corporate, leisure, or business travel segments.
Knowledge of the local market and hospitality industry trends.
Proficiency in Microsoft Office Suite and hotel sales systems, including Agilysys Versa and Knowland.

Responsibilities

Achieve assigned sales goals, revenue targets, and prospecting activity objectives.
Identify, solicit, and secure new business through direct sales, networking, referrals, and industry relationships.
Develop and maintain a sales pipeline supporting short- and long-term revenue growth.
Conduct sales calls, client meetings, site inspections, resort tours, and presentations.
Negotiate contracts and agreements in accordance with company policies and pricing strategies.
Collaborate with the Director of Sales on strategies to increase occupancy, group business, and overall resort revenue.
Maintain relationships with existing accounts to maximize repeat business and client loyalty.
Communicate regularly with clients to understand their needs, identify opportunities, and ensure exceptional service delivery.
Maintain visibility in the local business community and relevant industry organizations to promote the resort and generate business.
Monitor market trends, competitor activity, and industry developments, and use market intelligence to recommend targeted sales strategies.
Participate in internal and external sales blitzes, trade shows, networking events, and promotional activities as assigned.
Maintain accurate client records, sales activity reports, forecasts, and account information in company systems.
Maintain working knowledge of resort facilities, amenities, services, operating procedures, and menu development.
Attend and participate in sales meetings, departmental meetings, and training sessions.
Collaborate with culinary, banquets, and events teams.
Sell resort outlets and revenue centers, including golf, rooms, meeting and conference spaces, food and beverage venues, outdoor areas, marina, and membership programs.
Participate in creating marketing campaigns and initiatives.
Demonstrate Shangri-La’s service standards and hospitality culture, and foster positive relationships with guests, members, clients, and team members.
Collaborate with Operations, Reservations, Catering, and other departments to ensure seamless execution of client expectations and events.
Follow company policies, sales standards, performance metrics, and professional conduct expectations.
Perform other duties as assigned by the Director of Sales or General Manager.