Group Sales Manager - Shangri La Resort + Golf Club

Shangri-La • Bernice, OK

7d

About The Position

The Group Sales Manager manages accounts to achieve guest satisfaction and solicit past and new business, ensuring revenue goals are achieved or exceeded. The role sells all facets of the hotel to previous, current, and potential clients; manages account details and documentation; coordinates departments involved in servicing accounts; and represents the hotel through client meetings, local sales calls, site inspections, and trade shows. The position also includes staff supervision responsibilities, including interviewing, hiring, training, recommending performance evaluations, resolving problems, maintaining open communication, and recommending discipline or termination when appropriate.

The role requires regular availability and schedule flexibility, including extended hours, irregular shifts, evenings, holidays, and weekends. The Group Sales Manager works in a fast-paced environment that may include indoor and outdoor banquet and kitchen areas, and must maintain professional, guest-focused service while handling multiple tasks and changing activities.

Requirements

• High school diploma or equivalent preferred.
• Must be at least 18 years of age.
• Must pass a background check.
• Must maintain professional conduct when interacting with customers, management, and coworkers.
• Must be able to work flexible schedules, including extended hours, irregular shifts, evenings, holidays, and weekends.
• Excellent communication and interpersonal abilities.
• Must be able to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Must occasionally sit, stoop, kneel, crouch, or crawl, and lift more than 25 pounds.
• Must have physical stamina and the mental fortitude to work under pressure at a fast pace while managing multiple tasks and providing excellent guest service.
• Must be able to work effectively in a stressful environment, change activities frequently, cope with interruptions, communicate well, deal effectively with guests, and accept constructive criticism from supervisors.

Nice To Haves

• Related experience is preferred but not required.

Responsibilities

• Conduct property site inspections and sell all facets of the hotel to past, current, and prospective clients.
• Manage accounts and document all pertinent aspects of solicitation and closing.
• Coordinate the participation of various departments in servicing accounts.
• Develop and deliver persuasive verbal sales presentations to prospective clients.
• Travel locally to make outside sales calls, promote the hotel, and review competition.
• Prepare information for, meet with, and entertain clients as appropriate to potential account business.
• Represent the hotel at trade shows and set up exhibits.
• Interview, hire, train, recommend performance evaluations, resolve problems, maintain open communication, and recommend discipline or termination when appropriate.
• Communicate clear direction to staff verbally and in writing.
• Follow attendance rules and maintain regular availability for work.
• Serve as a guest relations ambassador and uphold professional, courteous, guest-focused standards.
• Follow safety policies, emergency procedures, and chemical-handling protocols; report hazards and practice safe lifting and kitchen safety procedures.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED