Group Sales Manager - Shangri La Resort + Golf Club

Shangri-La•Monkey Island, OK

About The Position

The Group Sales Manager manages accounts to achieve guest satisfaction and solicit past and new business, ensuring revenue goals are achieved or exceeded. The role sells all facets of the hotel to previous, current, and potential clients; manages account details from solicitation through closing; coordinates departments involved in servicing accounts; and represents the hotel to prospective clients and at trade shows. The position reports to the Director of Sales. The manager may interview, hire, train, recommend performance evaluations, resolve problems, maintain open communication, and recommend discipline or termination when appropriate. The role involves conducting property site inspections, local sales calls, client meetings and entertainment, and trade-show exhibit setup. It requires clear communication with staff, regular attendance, and performing other job-related duties as assigned. The employee is expected to deliver high-level guest service and uphold Shangri-La's professional, courteous, and guest-focused standards. They must maintain punctuality, adaptability, and a proactive approach to problem solving, while following safety policies, emergency procedures, and chemical-handling protocols. This is a fast-paced role that includes indoor and outdoor banquet and kitchen areas, with exposure to heat and steam. Extended shifts, evenings, weekends, and holidays are required. The employee must be able to work under pressure, handle multiple tasks and interruptions, change activities frequently, communicate effectively, deal appropriately with guests, and accept constructive criticism.

Requirements

Must be at least 18 years of age.
Must be able to pass a background check.
Must maintain professional conduct when interacting with customers, management, and coworkers.
Must be able to work flexible schedules, including extended hours, irregular shifts, evenings, holidays, and weekends.
Excellent communication and interpersonal abilities.
Ability to stand and walk for extended periods; use hands to handle or feel objects; reach; and talk or hear.
Ability to occasionally sit, stoop, kneel, crouch, or crawl, and lift more than 25 pounds.
Physical stamina and an appropriate mental attitude to work under pressure at a fast pace.
Ability to handle the pressure of multiple tasks while providing excellent guest service.
Ability to work effectively in a stressful environment, change activities frequently, cope with interruptions, communicate well, deal effectively with guests, and accept constructive criticism.

Nice To Haves

High school diploma or equivalent preferred.
Related experience preferred, but not required.

Responsibilities

Manage accounts to achieve guest satisfaction and solicit past and new business to meet or exceed revenue goals.
Conduct property site inspections.
Sell all facets of the hotel to previous, current, and potential clients, both orally and in writing.
Interview, hire, train, recommend performance evaluations, resolve problems, maintain open communication, and recommend discipline or termination when appropriate.
Handle account details to ensure solicitation and closing activities are complete and documented.
Coordinate departments' participation in servicing accounts.
Develop and deliver persuasive verbal sales presentations to prospective clients.
Travel locally for outside sales calls, hotel promotion, and competition reviews.
Prepare information for, meet with, and entertain clients as appropriate to potential account business.
Represent the hotel at trade shows and set up exhibits.
Communicate clearly with staff, verbally and in writing.
Comply with attendance rules and maintain regular availability for work.
Follow safety policies and emergency procedures, report hazards, and practice safe lifting and kitchen safety procedures.
Perform other job-related duties as assigned.