Resort Safety Officer

Pyramid Global Hospitality•Captiva, FL

13d•Onsite

About The Position

Join our team as a Resort Safety Officer at South Seas! Imagine working where the beach is your backdrop and the sound of the waves greets you every day. South Seas on beautiful Captiva Island is looking for a Resort Safety Officer to help ensure the safety and security of our guests, owners, and associates. You’ll be the first point of contact for guest assistance and emergency situations, all while being part of a team dedicated to maintaining a peaceful, welcoming environment. If you're looking for a role where you can protect paradise, this is the opportunity for you!

Requirements

High School diploma or equivalent and/or experience in a hotel or a related field preferred
Certificate of Completion in Safety and Security Training preferred
CPR/First Aid/AED/Heimlich Maneuver Certified; can also arrange to have certification done through the resort
Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record property specific-driving)
Resort Safety Officers work in fast paced environments.
This job may be required to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity.

Responsibilities

Ensure resort safety by conducting regular patrols across the entire property, including all guest-accessible areas and resort amenities.
Check lighting, door locks, and report or address any potential safety hazards.
Maintain a strong, visible presence by patrolling all resort amenities consistently throughout the shift, including pool decks, Bayview Fishing Pier, and recreation areas.
Provide Pool Gate coverage to control access, check for prohibited items such as coolers or drink cups, and ensure proper towel use and overall security.
Staff the Front Entrance Gate, issuing parking passes, verifying access credentials, and controlling who enters the property to maintain a secure environment.
Investigate and document incidents such as theft, auto accidents, guest complaints, and policy violations.
Respond to medical emergencies and administer First Aid, CPR, and AED as needed.
Monitor security systems and alarms; identify and appropriately respond to suspicious behavior or intoxicated individuals.
Maintain detailed and accurate daily activity logs and incident reports.
Support the Front Desk with guest services, including assisting with deliveries or special requests as needed.
Uphold confidentiality when handling guest or employee incidents.
Maintain a professional appearance and demeanor at all times, representing the resort in accordance with established standards.
Be prepared for shift variations, including outdoor assignments in different weather conditions, weekends, evenings, and holidays.