Resort Quality Analyst

Travel + Leisure Co.

8d•Onsite

About The Position

Travel + Leisure Co. is a leading vacation ownership and travel membership company with a diverse portfolio of brands. The Analyst, Resort Quality will provide detailed, first-hand observations of site management operations and ensure corporate reporting accountability for operating brand standards at the resort level through on-site inspections of units, grounds, services, and facilities. These observations will be scored and contribute to managerial compensation.

Requirements

Bachelors Degree Required
Knowledge of the functional operational areas of hospitality management or specific prior corporate “brand quality assurance” experience.
Ability to work with others and communicate to many departments and resorts at all levels of management to achieve team focused goals including written and oral communication.
Deadline conscious with strong drive and initiative and ability to work well in time-sensitive situations.
Ability to effectively organize and compose written site inspection reports.
Detail oriented with an ability to closely follow written standards and guidelines.
Analytical and creative in fulfilling the roles of this position.
Ability to objectively evaluate individual/team performance based on a set of pre-established standards.
Ability to write clear, detailed and understandable detailed reports to field staff and managers.
Ability to be out of the office extensively, conducting inspections and writing reports while traveling.
Microsoft Office
Microsoft 365
3 years experience in hands-on hospitality experience preferably in the areas of guest services, housekeeping or maintenance/engineering at a branded hotel or vacation ownership property OR a minimum of 3 years of experience as a “quality assurance” brand inspector or equivalent in a corporate hospitality environment.
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Nice To Haves

Specific knowledge of hospitality guest services, engineering systems or housekeeping management in a hospitality environment preferred.
Digital Photography, preferred.

Responsibilities

Provide corporate accountability for operating brand standards at the resort level in critical operational areas via on-site inspections of units, grounds, services and facilities (70% time).
Utilize existing resources to evaluate the effectiveness of operational brand standards at every resort Wyndham manages, primarily through on-site inspections with accompanying ratings summaries.
Submit written, quantitative, visual, and narrative reports to QA Leadership, Regional Leadership, General Managers, and other critical personnel.
Inspect every branded resort at least once annually and score based upon the company’s inspection criteria.
Make suggestions for improvements in standards or procedures based on past relevant experience and field observations.
Provide analysis on trends affecting Resort Operations to improve the portfolio (10% time).
Provide feedback on elements needed for site improvement and work with the Director of Quality Assurance to provide a blueprint utilizing existing standards for future resort performance (10% time).
Serve as an objective reference point in evaluating site adherence to operational brand standards at new or expanding resorts (5% time).
Participate in regular regional meetings or QA meetings as needed.
Perform project tasks and other duties as needed (5% time).