Quality Analyst

Cleveland-Cliffs•Burns Harbor, IN

5d•Onsite

About The Position

Cleveland-Cliffs has an immediate opening for a Quality Analyst within our Central Quality (CQ) group in Burns Harbor, IN. The Quality Analyst or specifically an Order Specification Analyst (OSA) is responsible for performing a technical review of customer purchase orders and automotive contracts to determine mill capability and material route identification for order entry. The OSA uses customer, agency, and internal specifications along with qualifications/mill capability applications to enter the SAP sales order to provide Planning with all capable/qualified production routes. The OSA initiates inquiries to Plant Quality confirming grade and dimensional capability. An ideal candidate be able to will need to meet internal metrics and ensure customer satisfaction both independently as well as within a team.

Requirements

Associates degree in a technical field or equivalent experience
Working knowledge of Microsoft Office including Excel, PowerPoint and Word
Knowledge of Hot Roll, Cold Rolled, and Coated steel products
Experience working in the steel industry or heavy manufacturing

Nice To Haves

Bachelor’s degree in a technical field
Proficient in using a legacy business system
Quality Assurance and/or Customer Specification knowledge
Customer Service or Planning background
Flat Carbon steel product or process experience
Familiarity with Microsoft Access or SQL
Knowledge of Cleveland-Cliffs Flat Rolled Carbon Steel Customer Base

Responsibilities

Review of customer purchase orders (PO’s) and material contracts for discrepancies of technical requirements
Troubleshoot discrepancies between SAP sales orders and plant legacy (production) orders
Review and comprehend customer, agency, and internal specifications to ensure compliance and assignment of capable / qualified facilities to one-time orders and forecasted materials
Regular follow-up of “Held” sales orders / parts requiring clarification from either the customer or Plant Quality group
Work with Inside Sales or Account Manager to obtain the necessary confirmation or PO revision to release the order
Enter inquiries to Plant Quality for technical questions or size limitation approval
Review repeated PO’s that have bypassed the OSA technical review to ensure correct values have been assigned on the sales order
Review and resolve Sales Orders errors
Review the customer PO specification and grade requirements to confirm the correct Book/Spec/Grade has been applied to the sales order
Work on department projects within the quality organization
Other duties as assigned