Resort Manager

Litchfield Beach & Golf Resort•North Litchfield Beach, SC

About The Position

The Resort Manager directly supports the General Manager in overseeing all aspects of property management in accordance with company standards and applicable state and federal regulations. The role helps maximize financial performance while maintaining high satisfaction among employees, homeowners, and guests. The Resort Manager assists in executing policies and procedures, continuously works to improve operating standards, and is responsible for hiring, training, and disciplining team members. The position supports guest service, financial and revenue management, human resources, regulatory compliance, maintenance, and renovation efforts. It also leads and motivates managers and team members, promotes effective communication across departments, and helps ensure the resort operates efficiently and provides exceptional guest experiences.

Requirements

Previous experience managing a team through motivation, coaching, and development.
Ability to anticipate customer needs, change goals and direction quickly, and multitask.
Ability to exercise independent judgment and sound decision-making.
Experience interacting effectively with all levels of management, guests, and employees, both inside and outside the organization.
Self-motivated and proactive in accomplishing goals, with a strong sense of responsibility.
Proficiency with computers and general office applications, including word processing, spreadsheets, and databases.
Excellent written and verbal communication skills.
Reliability, diligence, dedication, and attention to detail.
Ability to work effectively in a stressful environment, communicate well, deal effectively with guests, and accept constructive criticism from supervisors.
Ability to change activities frequently and cope with interruptions.
Ability to work under pressure and handle stressful situations.
Ability to use mathematical skills to interpret financial information and prepare budgets.
Ability to make business decisions using production reports and similar facts, as well as personal experience and judgment.
Passion for providing exceptional service to guests and team members.
Ability to work as part of a team and collaborate.
Ability to communicate clearly and professionally with guests, coworkers, and supervisors.
Availability to work varying schedules, including weekends and holidays, to meet the resort's business needs.

Responsibilities

Maintain high-quality guest service through prompt and courteous care; meet or exceed service scores and internet rankings; investigate complaints, initiate corrective action, and resolve guest issues.
Assist the General Manager with operational finances, budgets, inventory controls, and control of expenditures, labor, and supplies in relation to forecasts and budgets.
Help analyze profit and loss statements, identify opportunities to improve profitability, prepare clear financial reports, and implement cost-saving initiatives.
Assist in developing long- and short-range revenue goals and collaborate with sales, marketing, and revenue management teams on strategies.
Implement and maintain an open-door communication system that encourages feedback and interaction among departments.
Conduct property walks to interact with guests, employees, and homeowners; identify successes, issues, concerns, and opportunities; recognize success and coach or counsel managers and team members on deficiencies.
Uphold standards of cleanliness, sanitation, safety, and conduct.
Recruit, hire, train, coach, and counsel managers and team members in accordance with company, state, and federal regulations.
Manage and motivate the management team, oversee execution of duties, and conduct managers' performance appraisals.
Maintain a proactive human resources function covering employee motivation, training and development, wage and benefits administration, and compliance with labor regulations.
Interact professionally, tactfully, and courteously with the public, customers, employees, homeowners, vendors, and government officials.
Ensure resort operations comply with applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authorities.
Assist the General Manager with preventive maintenance programs to protect hotel assets and lead and execute renovation projects and plans.
Demonstrate positive leadership that inspires team members to exceed standards and promotes team empowerment.
Participate in and conduct regular meetings with managers, communicate effectively with peer managers, and ensure proper communication throughout the resort.
Delegate duties and projects and provide consistent follow-up.
Maintain systems and controls to ensure adequate supplies for efficient resort operations.
Perform other duties as assigned.