Senior Resort Manager

Sun Communities•Town of Wawarsing, NY

9d•$60,000 - $65,000

About The Position

The Senior Resort Manager oversees the resort’s daily operations and long-term profitability. This leadership role is the primary point of contact for guests and residents and is responsible for providing exceptional service and satisfaction. The position manages administrative functions, budgeting, marketing initiatives, property maintenance, and leasing and sales efforts for new and pre-owned homes, while fostering positive resident and guest relations.

Requirements

High school diploma or GED.
At least 6 months of property management or resort experience, including 2 years of supervisory experience.
General knowledge of property maintenance.
Solid negotiation skills.
Ability to thrive in a fast-paced environment.
Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment.
Basic computer proficiency, including email, the internet, and Microsoft Office Suite.
Flexibility to respond to resort needs outside business hours.
Ability to live on-site within the resort if applicable; housing is provided.
Valid driver’s license.

Nice To Haves

At least 6 months of previous sales and leasing experience.

Responsibilities

Ensure guests and residents receive high levels of service consistent with Sun’s customer service philosophy.
Handle resident and guest complaints promptly and professionally through various communication channels.
Manage rent collection, including collecting, posting, and depositing rental-site income, and submit bad debt to collections.
Handle delinquencies and approve eviction proceedings in accordance with Sun’s policies.
Coordinate distribution of rental increase and lease renewal notices.
Coordinate team member selection and development and ensure team members follow policies and procedures.
Review residency applications and approve or deny residency.
Ensure compliance with policies intended to improve team member safety.
Enforce resort rules and regulations.
Ensure compliance with fair housing laws and other requirements governing resort operations.
Maintain the resort’s appearance in accordance with Sun’s curb appeal standards.
Monitor, code, and approve invoices for operating expenses and sales-related costs.
Consult with the Regional Vice President (RVP) when a situation lacks an established guideline.
Oversee and account for nightly balancing of RV income.
Inspect used or repossessed homes and recommend purchases and renovations.
Market model, pre-owned, and brokered homes for sale at the resort.
Identify and prepare sites for Sun Homes models.
Assist the RVP in developing marketing strategies and maintaining advertising to attract prospective guests.
Assist the RVP with preparing the annual operating budget.
Review monthly property accounting reports.
Select, supervise, and review contractual services with direction from the RVP.
Submit workers’ compensation accident and incident reports promptly.
Maintain petty cash and activity accounts.
Approve bank deposits and forward reports to the Main Office.
Prepare documents to list and sell homes.
Coordinate with the maintenance team to prepare vacant sites for home move-ins.
Provide data to support capital expenditure and expansion budget needs.
Prepare monthly analysis and explanations of profit and loss variances.

Benefits

Medical and prescription coverage with multiple plan designs.
Dental plan.
Vision plan.
Voluntary health and dependent care reimbursement accounts.
Life and accidental death and dismemberment insurance.
Short- and long-term disability coverage.
401(k) plan with a company matching contribution.
Paid parental leave.
Employee Assistance Program.
Identity theft insurance.
Legal assistance plan.
Pet insurance.
Tuition reimbursement.
Vacation RV site discounts at Sun Outdoors locations.
Team member perks and discounts.
Paid time off, including ten holidays, vacation, personal and sick time, bereavement, and jury duty pay.
Advancement opportunities.
Learning and growth opportunities.