Resort Assistant Manager

Four Seasons Hotels and Resorts • Naples, FL

13d

About The Position

The Resort Assistant Manager oversees areas that may include Front Office operations, including the Front Desk, Communications, Concierge, Bell, and Driveway teams, to ensure exceptional service and seamless guest experiences. The position serves as manager on duty when senior management is unavailable and supports daily resort operations. It ensures accurate communication and follow-up on problems, guest requests, and special requirements.

The Resort Assistant Manager assists the Front Office Manager with daily arrivals, VIPs, special requests, group needs, and room assignments, and coordinates with Housekeeping to address guest needs. The ideal candidate anticipates guest needs, delivers personalized service, and maintains high standards in alignment with brand policies and service philosophy.

Requirements

• At least 2 years of experience in a similar role.
• Excellent leadership skills and ability to motivate and challenge a diverse team.
• Computer proficiency and knowledge of hotel operating systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Good communication skills for direct guest interactions.
• Fluency in English.
• Current authorization to work in the United States.

Nice To Haves

• Experience in a luxury hotel setting is preferred.
• Previous supervisory experience is preferred.
• Ability to speak Spanish is preferred.

Responsibilities

• Assist in leading staff and operations in related departments to ensure consistent guest service and adherence to operational standards.
• Coordinate daily arrivals and departures, manage room blocks, and assist with billing and special requests for VIPs, groups, and returning guests.
• Assist guests with check-in and check-out as needed, ensuring a warm welcome, accurate billing, and efficient service.
• Resolve guest complaints across the resort and respond to inquiries about resort services with hospitality and professionalism; accommodate special requests whenever possible.
• Act as senior manager on duty when senior leadership is absent, taking appropriate action in emergency, safety, or guest-related situations.
• Assist with recruitment, training, staff schedules, and corrective action as needed to maintain service standards.
• Ensure standards are met, staff are supported, guest satisfaction is maintained, and guest requests receive accurate and timely responses.

Benefits

• Medical, dental, and vision benefits starting after 30 days.
• 401(k) with employer matching, starting after 30 days.
• Time-off plans starting on the day of hire.
• Complimentary and discounted hotel stays around the world.
• Wellbeing and mental health initiatives.
• Complimentary employee meals and beverages.
• Tuition reimbursement.
• Inclusive work environment and opportunities to work as part of a cohesive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed