Assistant Resort Manager

Pet Paradise•Collegedale, TN

4d•Onsite

About The Position

The Assistant Resort Manager oversees the resort’s day-to-day operations and staff, while providing direct support to the Resort Manager on a variety of management needs. The role is based onsite at Pet Paradise’s Chattanooga, Tennessee resort and involves maintaining a safe, clean, and entertaining environment while ensuring excellent care and service for pets and their parents. The Assistant Resort Manager works a five-day week, scheduled across Monday through Sunday, with no more than three consecutive days off from week to week. The position requires onsite work on at least three to four weekend days per month and on holidays, with flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak periods.

Requirements

One to two years of experience in a supervisory or management role.
High school diploma required.
Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees.
Ability to resolve conflict, establish and build relationships, and engage successfully with customers.
Detail-oriented and results-focused, with a desire to ensure goals are met or exceeded.
Ability to develop and train staff and use staff members’ skills appropriately.
Prior leadership experience in retail, restaurant, hospitality operations, or a similar field.
Basic skills with common computer software, including Microsoft Office Suite.
Comfort working around dogs of all sizes and physical ability to lift up to 60 pounds.
Comfort working in both front-of-house and back-of-house resort roles.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.
Valid driver’s license and working motor vehicle.

Nice To Haves

College degree preferred.
Previous experience in animal care or a related field.

Responsibilities

Oversee daily resort operations and maintain standards of conduct, cleanliness, and safety.
Manage resort labor, including creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs.
Communicate recruitment needs to operations management and HR; interview, hire, and onboard new resort employees.
Supervise, train, and coach team members on company standards, policies, and procedures, and identify high performers for development and growth within the company.
Motivate and teach resort staff to deliver premier service to pet guests and their parents in a safe, clean, and fun atmosphere.
Foster communication across the resort and with regional and corporate teams, and partner with the regional maintenance crew on building issues.
Support new and current team members in completing required courses and other training.
Document and deliver employee corrective actions and terminations when necessary.
Maintain appropriate supply inventory, perform walk-throughs, manage lodging calendars, lead meetings, and carry out recurring Manager on Duty obligations.
Maintain customer service metrics, including Net Promoter Score and reviews on Google and other social media sites.
Address customer concerns, questions, and complaints professionally and with care.
Develop methods and procedures to increase sales, promote new business, retain existing customers, and attract new customers.
Perform resort opening and/or closing duties and other assigned tasks.
Work onsite five days per week, including at least three to four weekend days per month and holidays, according to resort scheduling needs.

Benefits

Complimentary Pet Day Camp for employees’ dogs.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off.
401(k) with company match.
Health insurance, with a company-funded HSA option.
Dental insurance.
Vision insurance.
Career development opportunities, including the Unleashed Leadership Academy management training program, Grooming Academy scholarships and training, and Dog Training Academy training and certification.
Ongoing development and opportunities to enhance and diversify skills.