Resort Housekeeper (Seasonal)- TEBC

Lemonjuice Solutions

10d•Onsite

About The Position

The Tahoe Edgelake Beach Club is seeking a friendly, team-oriented candidate to join their Housekeeping team in Tahoe Vista, California. This is a full-time, seasonal position requiring 40 hours a week with 8-hour shifts and weekend availability. The role involves assisting in all aspects of the housekeeping department, including cleaning rooms and villas, performing house aide duties, and cleaning public spaces. The successful candidate will ensure rooms meet inspection standards, manage room assignments, complete necessary paperwork and checklists, and respond promptly to guest and inter-departmental requests. Adherence to company policies, maintaining a professional appearance, protecting company assets, and reporting safety concerns are also key aspects of the role. Additionally, the position requires excellent guest service, clear communication, and positive collaboration with colleagues.

Requirements

High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.
One Year of Work-Related Experience.
Stand, sit, or walk for an extended period.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Responsibilities

Clean rooms or villas, perform house aide duties, and clean public spaces.
Ensure room cleanliness meets inspection standards.
Enter the status of cleaned rooms on assignment sheets.
Complete checklists to report the cleanliness and condition of assigned areas.
Complete required housekeeping paperwork.
Identify room assignments and the types of cleaning required for each room.
Respond promptly to requests from guests and other departments.
Enter guest rooms following procedures for gaining access and ensuring vacancy.
Report accidents, injuries, and unsafe work conditions to the manager.
Complete safety training and certifications.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support the team to reach common goals.
Listen and respond appropriately to the concerns of other associates.
Perform other reasonable job duties as requested by Supervisors.
Adhere to quality assurance standards and expectations.
Report work-related accidents or other injuries to management.
Follow Hazardous Materials Management Program protocols when handling disposal of any chemical, pesticide, bloodborne pathogen, etc.
Ensure that staff wear PPE when needed.
Schedule routine carpet/tile cleaning and deep cleaning of rooms.
Attend periodic staff meetings with other department heads to discuss company policies and any guest complaints and make recommendations to improve service and ensure efficient operations.
Plan and post housekeeping, laundry, and houseman schedules to ensure adequate service.
Prepare room assignments for rooms to be cleaned.
Schedule midweek cleans for stayovers.
Update the Front Desk Housekeeping daily worksheet.
Inform and work with the Maintenance Department regarding maintenance concerns and/or problems found in the Resort or in individual rooms.
Report status to the front desk.
Check ODH (On-demand-housekeeping).
Inspect areas cleaned to ensure standards are met.
Investigate complaints regarding housekeeping service and take corrective action.
Use active listening techniques to de-escalate irate guests.
Ensure staff dates and tags room number (if known) of all lost and found items left in rooms or on property and provides an up-to-date list to their supervisor.
Bring lost and found items to a secure designated area and report all lost and found items to the Front Desk.
Utilize professional language at all times.
Consistently model professional behavior.
Stay abreast and compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
Reinforce employment practices with team members, especially in relation to harassment, discrimination, and hostile work environments.
Remain calm during stressful and hectic periods.
Self-manage time and appropriate commitment to meeting goals.
Plan accordingly for job duties to be fulfilled when absent or taking leave.
Always present a positive attitude with respect to the Company and co-workers.
Always represent the Company, especially when in the presence of Company associates, vendors, and guests.