Resort Housekeeper (Seasonal)- VOW

Lemonjuice Solutions•Laconia, NH

9d•Onsite

About The Position

Looking for friendly, team-oriented candidates to join our Housekeeping team at our Village of Winnipesaukee resort in Laconia, New Hampshire! This is a seasonal position until September. The work schedule requires Sundays from 9:30 AM to 4 PM, with midweek scheduling as needed but not required. Reliable transportation is a must. The position assists in all aspects of the housekeeping department, including cleaning rooms or villas, house aide duties, and public space cleaning. The role ensures room cleanliness meets inspection standards, records the status of cleaned rooms, and completes checklists for assigned areas. Required housekeeping paperwork must be completed, and room assignments and cleaning types identified. The role involves responding promptly to guest and inter-departmental requests, entering guest rooms following proper procedures, and reporting accidents, injuries, and unsafe conditions. Safety training and certifications are also required. Adherence to company policies, maintaining a clean and professional appearance, protecting company assets, and maintaining confidentiality are essential. The role also involves welcoming and assisting guests according to company standards, anticipating needs, assisting individuals with disabilities, and expressing appreciation. Effective communication, both verbal and written, and professional telephone etiquette are expected. Developing positive working relationships, supporting team goals, and responding appropriately to concerns are also key aspects of the role. Other reasonable job duties may be requested by supervisors.

Requirements

High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.
One Year of Work-Related Experience.

Responsibilities

Assists in all aspects within the housekeeping department, including cleaning rooms or villas, house aide duties, and public space cleaning.
Ensures room cleanliness meets inspection standards.
Enters status of rooms cleaned on assignment sheets.
Completes checklists to report cleanliness and condition of each assigned area.
Completes required housekeeping paperwork.
Identifies room assignments and types of cleaning required for each room.
Responds promptly to requests from guests and other departments.
Enters guest rooms following procedures for gaining access and ensuring vacancy before entering.
Reports accidents, injuries, and unsafe work conditions to manager.
Completes safety training and certifications.
Follows all company policies and procedures.
Ensures uniform and personal appearance are clean and professional.
Maintains confidentiality of proprietary information.
Protects company assets.
Welcomes and acknowledges all guests according to company standards.
Anticipates and addresses guests’ service needs.
Assists individuals with disabilities.
Thanks guests with genuine appreciation.
Speaks with others using clear and professional language.
Prepares and reviews written documents accurately and completely.
Answers telephones using appropriate etiquette.
Develops and maintains positive working relationships with others.
Supports team to reach common goals.
Listens and responds appropriately to the concerns of other associates.
Performs other reasonable job duties as requested by Supervisors.
Adheres to quality assurance standards and expectations.
Reports Work Related accidents or other injuries to management.
Follows Hazardous Materials Management Program protocols when handling disposal of any chemical, pesticide, bloodborne pathogen, etc.
Ensures that staff wear PPE when needed.
Schedules routine carpet/tile cleaning and deep cleaning of rooms.
Attends periodic staff meetings with other department heads to discuss company policies and any guest complaints and makes recommendations to improve service and to ensure efficient operations.
Plans and posts housekeeping, laundry, and houseman schedules to ensure adequate service.
Prepares room assignments for rooms to be cleaned.
Schedules midweek cleans for stayovers.
Updates Front Desk Housekeeping daily worksheet.
Informs and works with Maintenance Department regarding maintenance concerns and/or problems found in the Resort or in individual rooms.
Reports status to the front desk.
Checks ODH (On-demand-housekeeping).
Inspects areas cleaned to ensure standards are met.
Investigates complaints regarding housekeeping service and takes corrective action.
Uses active listening techniques to de-escalate irate guests.
Ensures staff dates and tags room number (if known) of all lost and found items left in rooms or on property and provides an up-to-date list to their supervisor.
Brings items to a secure designated area and reports all lost and found items to the Front Desk.
Utilizes professional language at all times.
Consistently models professional behavior.
Stays abreast and compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments.
Remains calm during stressful and hectic periods.
Self manages time and appropriate commitment to meeting goals.
Plans accordingly for job duties to be fulfilled when absent or taking leave.
Always presents a positive attitude with respect to the Company and co-workers.
Always represents the Company, especially when in the presence of Company associates, vendors, and guests.