Resort Guest Relations Agent - (Grave) - Durango

Durango Casino & Resort • Las Vegas, NV

8d • Onsite

About The Position

This role is critical for us to succeed as an approachable, luxury destination offering best-in-class hospitality and exciting amenities for all. In addition, you will ensure our team members have the resources to provide our guests with memorable moments at Durango.

Requirements

• Must be able to obtain all necessary work cards.

Nice To Haves

• High school or equivalent education preferred.
• Two to three years customer service or reception experience preferred.
• At least two years front desk experience in a similar first-class hotel preferred.

Responsibilities

• Performing all check-in functions according to hotel policies and procedures, including but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment.
• Performing all checkout functions according to hotel policies and procedures, including but not limited to accepting payment by check, charge, cash, and direct bill payments.
• Posting charges to guests' accounts and perform other cashier functions, including but not limited to exchanging currency.
• Responding to guests' special requests including but not limited to providing extra towels, cots, and newspapers, or directing the request to the appropriate department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED