Guest Relations Agent

Blue Hawaiian Helicopters • Honolulu, HI

13d • Onsite

About The Position

Offers in-person, face-to-face personalized services including reservations, guest check-in and briefing, retail and activity sales, and support for base operations. Focuses on providing extraordinary service to guests at every touch point with Blue Hawaiian, including check-in, briefings, flight following, and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest. Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relations Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that are sold. Ensures compliance with Blue Hawaiian’s Operational Specifications, Human Resources Requirements, and Safety Management System.

Requirements

• High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience.
• 1-2 years of sales (or upselling) experience in a performance driven environment.
• Extraordinary guest service skills.
• Expert-level knowledge of the local area and attractions.
• Adaptable and able to support change within the business.
• Ability to overcome objections and offer alternate solutions.
• Timeliness and a professional appearance.
• Excellent written and verbal communication skills (fluent English required, bilingual a plus).
• Strong listening skills to be able to identify customer need.
• Self-motivated with the ability to work independently in a sales driven environment.
• Ability to occasionally lift to 25 pounds and to stand for long periods of time.
• Proven ability to juggle multiple duties and prioritize.
• Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
• Demonstrated ability to type 30-40 wpm.

Nice To Haves

• Knowledge of travel and/or ticket industry and concierge experience preferred.
• Operational experience preferred.

Responsibilities

• Provide each guest with a professional and courteous greeting and extraordinary guest service.
• Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs.
• Meet or exceed established sales targets in a commissioned environment.
• Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to improve their experience.
• Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency.
• Follow up on issues to ensure that they are resolved.
• Confirmed ability to sell in person and occasionally, on the phone.
• Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment.
• Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business.
• Other duties as assigned.

Benefits

• For more information on our industry-leading benefits, please visit our benefits page here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED