Resort Guest Relations Agent - (Part-Time) - Durango

Station Casinos • Las Vegas, NV

7h

About The Position

The Resort Guest Relations Agent works in the Hotel department at Durango and helps deliver a welcoming, luxury guest experience. The role provides personal service to guests and supports memorable moments at the resort.

The agent performs hotel check-in and checkout procedures in accordance with hotel policies, handles guest payments and account charges, performs cashier functions such as currency exchange, and responds to special requests or directs them to the appropriate department.

Requirements

• Values of kindness, inclusiveness, forward-thinking, reliability, passion, and self-awareness.
• Must be able to obtain all necessary work cards.

Nice To Haves

• High school education or equivalent preferred.
• Two to three years of customer service or reception experience preferred.
• At least two years of front desk experience in a similar first-class hotel preferred.

Responsibilities

• Perform check-in functions according to hotel policies and procedures, including early check-ins, late check-ins, and walk-ins, and ensure proper payment.
• Perform checkout functions according to hotel policies and procedures, including accepting check, charge, cash, and direct bill payments.
• Post charges to guest accounts and perform cashier functions, including currency exchange.
• Respond to guests’ special requests, such as providing extra towels, cots, and newspapers, or direct requests to the appropriate department.
• Deliver service with a personal touch and help create memorable guest experiences.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed