Guest Relations Agent

Crescent Careers • New York, NY

1d

About The Position

The Guest Relations Agent supports a seamless, personalized guest experience in a luxurious hotel environment. Under the guidance of the Guest Relations Manager, the agent assists with guest satisfaction, concierge services, communication, problem-solving, cultural awareness, VIP services, and coordination across hotel departments. The role also provides an opportunity to gain hands-on experience in hospitality and guest relations.

Responsibilities

• Assist in providing seamless, personalized guest experiences that meet or exceed expectations.
• Learn and use SAP to assist with room allocation, upgrades, and updating guest notes.
• Operate email and manage Guest Review Management (Review Pro) and Incident Software (HUB).
• Provide guests with information and recommendations, and assist with booking local experiences.
• Communicate clearly and professionally, including answering telephones using appropriate etiquette.
• Address guest needs and promptly resolve issues or concerns.
• Identify and resolve guest complaints to help maintain a positive atmosphere.
• Support VIP guests by preparing VIP arrival lists and arranging or assisting with amenities, reservations, and personal touches.
• Greet VIP guests and serve as a point of contact for their needs during their stays.
• Build knowledge of hotel facilities, services, and local attractions to provide accurate information.
• Coordinate guest requests with Front Office, Housekeeping, Food & Beverage, and Engineering.
• Develop positive working relationships and support the team in achieving common goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed