Guest Relations Agent

Westgate Resorts•Kissimmee, FL

4d•Onsite

About The Position

The Guest Relations Agent is a customer-focused member of the resort hospitality team who supports guest experiences and smooth arrival and departure operations. The role responds to guest inquiries and concerns, coordinates bell services, luggage and transportation, and works with the front desk and other resort departments. The agent also supports VIP and special guest services, maintains knowledge of resort amenities and local attractions, and serves as a welcoming lobby ambassador. The primary hiring shift is 2:30 PM–11:00 PM, including mandatory weekends and holidays. The role requires standing for long periods and, on many occasions, prolonged exposure to sunlight. Employees must be able to drive a golf cart and a vehicle of up to 15 passengers while following safety guidelines. The position pays $16 per hour.

Requirements

Strong verbal and written communication skills for guest interactions and team coordination.
Multitasking and organizational abilities to assign bell staff efficiently while handling guest requests.
Problem-solving skills to address guest concerns or logistical challenges.
Flexible schedule, including weekends, holidays, and evenings.
Basic Microsoft Office and computer knowledge.
Valid Florida driver's license and ability to drive a golf cart and a vehicle of up to 15 passengers while following safety guidelines.
Ability to stand for long periods.
Ability, on many occasions, to withstand prolonged exposure to sunlight.
Must pass a background check and drug test and prove eligibility to work in the United States.

Responsibilities

Respond promptly to guest inquiries, requests, and concerns.
Coordinate and assign bell services for luggage, room changes, and deliveries.
Communicate with team members and departments to support smooth operations.
Oversee luggage handling, storage, and security procedures.
Manage transportation requests and support VIP and special guest services.
Act as a liaison between guests and resort departments to enhance the guest experience.
Monitor workflow during peak check-in and check-out periods.
Maintain knowledge of resort amenities, policies, and local attractions to assist guests.
Serve as a lobby ambassador to support a welcoming and efficient arrival and departure experience.
Perform other duties as assigned.