Guest Relations Agent

Westgate Resorts • Kissimmee, FL

4d • Onsite

About The Position

The Guest Relations Agent supports the guest experience at Westgate Vacation Villas & Town Center Resort. This customer-focused role responds to guest inquiries, requests, and concerns; coordinates bell services, luggage, transportation, room changes, and deliveries; and works with the front desk and other resort departments to support smooth arrivals and departures. The agent oversees luggage handling, storage, and security, assists VIP and special guests, monitors workflow during peak check-in and check-out periods, and serves as a lobby ambassador. The role also requires knowledge of resort amenities, policies, and local attractions. The primary hiring shift is 2:30 PM–11:00 PM and includes mandatory weekends and holidays. The position requires prolonged standing and, on many occasions, prolonged exposure to sunlight. Candidates must hold a valid Florida driver license and be able to operate a golf cart and a passenger van with capacity for up to 15 people while following safety guidelines. Employment is conditional on passing a background check and drug test and proving eligibility to work in the United States.

Requirements

• Strong verbal and written communication skills for guest interactions and team coordination.
• Multitasking and organizational abilities to assign bell staff efficiently while handling guest requests.
• Problem-solving skills to address guest concerns or logistical challenges.
• Flexible schedule, including evenings, weekends, and holidays; the primary shift is 2:30 PM–11:00 PM, with weekends and holidays mandatory.
• Basic Microsoft Office and computer knowledge.
• Valid Florida driver license and ability to drive a golf cart and a van carrying up to 15 passengers while following safety guidelines.
• Ability to stand for long periods of time.
• Ability to withstand prolonged exposure to sunlight on many occasions.
• Must pass a background check and drug test and prove eligibility to work in the United States.

Responsibilities

• Respond promptly to guest inquiries, requests, and concerns.
• Coordinate and assign bell services for luggage, room changes, and deliveries.
• Communicate with team members and departments to ensure smooth operations.
• Oversee luggage handling, storage, and security procedures.
• Manage transportation requests and support VIP and special guest services.
• Act as a liaison between guests and resort departments to enhance the guest experience.
• Monitor workflow during peak check-in and check-out periods.
• Maintain knowledge of resort amenities, policies, and local attractions to assist guests.
• Serve as a lobby ambassador and support an efficient arrival and departure experience.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Paid time off, including vacation, sick, and personal time.
• Paid holidays.
• 401(k) with company match.
• DailyPay access to earned income.
• Pregnancy, parental leave, and adoption assistance.
• Wellness programs.
• Flexible spending accounts (FSA).
• Tuition assistance.
• Military leave.
• Employee Assistance Program (EAP).
• Life, disability, accident, critical illness, and hospital insurance.
• Pet insurance.
• Discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
• Low-cost gym membership.
• Scholarship of up to $40,000 annually for one eligible dependent of a current team member.
• Career growth and advancement opportunities.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed