Resort Experience - Resort Experience Project Coordinator

Kalispel Tribe Careers•Airway Heights, WA

2d•Onsite

About The Position

The Resort Experience Project Coordinator supports the design, development, and execution of resort events, seasonal décor, furnishings, floral/landscape projects, cultural and specialty displays across the property. This role is vital to creating exceptional guest experiences inspired by the rich culture of the Kalispel Tribe of Indians and that reflects Northern Quest Resort & Casino’s hospitality standards. Coordinator may be hired into Level I or Level II based on experience, education, and skills demonstrated. The position involves ensuring compliance with Kalispel Tribe of Indians’ Internal Controls and Northern Quest policies, assisting in the development and execution of décor, event, and project concepts, and supporting project schedules, timelines, and logistics. It also includes performing setup, staging, and tear-down of resort décor and event installations, conducting property walkthroughs, submitting and tracking maintenance work orders, maintaining décor/event inventory, and providing guest service support during resort initiatives and events. The role also assists with seasonal projects, transports materials, and contributes to a safe, clean, and welcoming environment. Additionally, it involves ensuring accuracy and approval of Salish language incorporated into projects or displays by the Kalispel Tribe Cultural Department.

Requirements

High School Diploma or GED
Must be 18 years of age.
Obtain and maintain [License or Work Permit Level].
Valid driver’s license and insurable driving record.
Must have current Forklift certification or obtain certification upon hire.
Flexible availability, including nights, weekends, and holidays as required.
Guest service excellence with strong communication and interpersonal skills.
Organizational ability to prioritize, manage time, and handle multiple assignments.
Attention to detail with ability to maintain accurate inventories and documentation.
Proficiency in Microsoft Office.
Ability to work independently and collaboratively in a fast-paced environment.
Flexibility to work nights, weekends, holidays, and varying schedules.
Forklift certification (or willingness to obtain).
Familiarity with project management software (Level II).

Nice To Haves

5+ years of related hospitality, event/event planning, or décor experience preferred.
Prior resort/casino experience preferred.
Knowledge of industry trends strongly preferred.
AA degree or certificate equivalent preferred.

Responsibilities

Ensure compliance with Kalispel Tribe of Indians’ Internal Controls and Northern Quest policies.
Assist in development and execution of décor, event, and project concepts.
Support project schedules, timelines, and logistics.
Perform setup, staging, and tear-down of resort décor and event installations.
Conduct property walkthroughs to ensure cleanliness, safety, and brand standards.
Submit, track, and follow up on maintenance work orders.
Maintain décor/event inventory including storage, labeling, and documentation.
Provide guest service support during resort initiatives and events.
Assist with seasonal projects including outdoor décor and snow/ice removal.
Transport, load, and place materials using company vehicles/equipment.
Contribute to a safe, clean, and welcoming environment for all guests and team members.
Assist in ensuring any Salish language that is incorporated into projects or displays is accurate and has been approved by Kalispel Tribe Cultural Department.
Focus on operational, hands-on support of décor, displays, event and cultural preparation (Level I).
Assist with moving, setting up, cleaning, and maintaining displays and equipment (Level I).
Track and organize inventory in warehouses and on property (Level I).
Perform routine maintenance of décor, storage, and display items (Level I).
Complete assignments with direct supervision and support (Level I).
Lead planning and coordination of décor and event projects from concept through execution (Level II).
Serve as liaison with external vendors; negotiate schedules and resolve service issues (Level II).
Source and order supplies, manage rental schedules, and oversee deliveries (Level II).
Maintain event calendars and project documentation (Level II).
Partner with other departments to ensure cohesive guest experiences (Level II).
Conduct post-event wrap-up and evaluation to improve future activations (Level II).
Requires independent judgment and ability to manage multiple projects simultaneously (Level II).
Work varying schedules to meet business needs and project demands.
Be available and willing to work any changes in hours deemed necessary for business levels.
Local travel may be required for special projects.
Maintain good attendance.
Adhere to all company policies.
Follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.