Project Coordinator, Patient Experience

Regal Medical Group•Burbank, CA

3h•Onsite

About The Position

Under the general direction of the Director of Patient Experience, the coordinator will work on a variety of specialized clinic projects. Part of the essential functions and job duties will be to perform overall project support work, including but not limited to, file management, general administrative support, report analytics and distribution. The coordinator must be well organized and able to manage multiple priorities while promoting a customer satisfaction centric culture. A coordinator should be able to effectively communicate with all stakeholders including management, customers and medical group staff and providers. Work may involve vendor collaboration and implementation. As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Requirements

Associates Degree or equivalent experience
2+ years of experience in medical office environment
In-depth knowledge of EMR system
Highly organized and able to handle multiple priorities.
Process improvement, workflow benchmarking and/or evaluation process.
Excellent verbal and written communication skills and ability to present to multilevel audiences.
Must be detail-oriented.
Proficiency with MS Office programs required: Excel, PowerPoint, and Word
Ability to work in a team environment
Proactive, dynamic and results-driven

Nice To Haves

Previous project coordinator experience preferred including development, planning, and execution

Responsibilities

Support ongoing management of Customer Experience (CX) Platforms.
Manage and distribute CX Platform resource updates to all users, management and partners.
Assist in maintaining and distributing monthly reports and dashboards.
Contribute to the continued maintenance of staff training materials and clinic resources.
Support clinics to drive successful Meaningful Use performance outcomes.
Schedule and facilitate planning sessions and status meetings for clinic support projects.
Demonstrate ability to balance multiple tasks and projects with short timelines requiring excellent work prioritization skills.
Engage with customers directly demonstrating a commitment to customer service excellence.
Serve as project coordinator support for cross-functional initiatives that are intended to drive patient growth and retention.
Facilitate collaboration by resolving issues and being a trusted problem solver.
Promote a collaborative team environment that fosters CX improvement.
Performs other clinic related job duties as needed or required by management.