Resort Conference, Wedding & Event Manager

Vail Resorts•Vail, CO

11d•$58,604 - $65,000•Onsite

About The Position

The Resort Conference and Event Manager oversees planning to ensure our group/event guests have the highest quality experience possible while maintaining a profitable department. Prepares conference/event materials, writes detailed group resumes and Banquet Event Orders. Works closely with the F&B, culinary, hotel, mountain, CME & VRR teams to coordinate functions, events and all aspects of group experience (hotel events, transportation, lift tickets, ski school, racing, on mountain activities).

Requirements

College Degree or equivalent.
Above average proficiency with Microsoft Office.
Minimum of 2 years hotel sales/events experience.
1 year management experience in Hotel Conference planning.
Ability to read and comprehend complex correspondence in English.
Ability to effectively present detailed information both verbally and in written form to employees, managers, executives and guests in English.
Excellent oral and written communication skills.
Must be able to meet quality standards for services and evaluation of customer satisfaction.
Must possess the ability to add, subtract, multiply, or divide quickly and correctly.
Must possess the ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
Must possess the ability to know how to upsell and be creative with selling that works with and for the hotel.
Ability to effectively adjust to major changes in work tasks or the work environment.
Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
Must be able to stand, sit, crouch or stoop for up to 8 hours.

Nice To Haves

Previous hotel events or banquets experience.
Ability to ski/snowboard green and blue runs on Vail Mountain

Responsibilities

Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
Is actively involved in the operation through daily interaction with both the staff and guests.
Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all associates and guests.
Ensures that the guest experience is pleasant in regard to atmosphere, service and quality of food and beverage products by adhering to the resort performance standards.
Prepares professional correspondence for customers, internal booking reports and file maintenance. Prepares and adheres to event department budget.
Meets with meeting planners and conference planning managers as needed to coordinate function details.
Attends BEO and resume meetings. Communicates relevant information to the operational areas in an accurate and timely manner.
Ensures billing accuracy and conducts bill reviews with the clients prior to processing final bill.
Identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
Manages group room blocks and meeting space for assigned groups.
Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
Complies with all resort policies, procedures and standards of operation.
Performs any additional tasks or projects as required.