Resort Bell Attendant - JW Marriott San Antonio Hill Country Resort & Spa

Towne Park•San Antonio, TX

1d•Onsite

About The Position

The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure. This role involves maintaining a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients, acknowledging and greeting guests, and using proper phone etiquette. Key duties include conducting room presentations, assisting with room changes, maintaining knowledge of hotel facilities, opening doors, assisting with directions, taxis, reservations, and providing information about the hotel and local attractions. The attendant also assists with off-site transportation, correctly tags and stores luggage, ensures safe transport of guests and luggage, monitors and maintains cleanliness of guest services areas, and delivers messages or amenities as requested. All tasks must be completed in a timely manner as instructed by the Account Manager. Towne Park is a hospitality services company committed to creating smiles by delivering exceptional experiences. With 14,000 team members, Towne provides parking and hospitality-focused solutions in various settings, enhancing lives and communities through integrated technology and operations.

Requirements

High school diploma or general education degree (GED)
Completion of the Wheelchair Safety Training course provided by Towne Park
One to three months related experience and/or training
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
Ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Responsibilities

Provide exceptional hospitality services to guests in an attentive, friendly and efficient manner
Assist hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure
Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledge and greet guests within five feet with a professional and friendly demeanor
Use guest last names during interactions
Use salutation of the day and welcome guests to the location
Practice proper Towne Park phone etiquette
Post up in designated areas when not completing tasks
Conduct thorough room presentations for guests
Assist guests with room changes when needed
Maintain an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and all other inquiries
Provide information to guests about the hotel, meeting rooms, amenities, and main attractions in the area
Assist guests with transportation to off-site locations using only approved taxi cab or transport services
Correctly tag individual bags to be stored in the bell storage area
Assure all guests and luggage are safely transported to and from assigned destinations
Continually monitor and maintain cleanliness and order of guest services area
Deliver messages, items and/or guest amenities as requested
Complete all tasks in a timely manner as instructed by the Account Manager