Luxury Resort Door Attendant - JW Marriott San Antonio Hill Country Resort & Spa (Previous Customer Service Required)

Towne Park • San Antonio, TX

1d • Onsite

About The Position

At Towne Park, a career is rewarding and impactful, focusing on creating smiles through exceptional experiences for patients, visitors, and guests. The company is a hospitality services provider committed to delivering compassionate service and memorable experiences. This specific role, Luxury Resort Door Attendant, is an upscale position that emphasizes providing exceptional white-glove service, characterized by attentiveness, professionalism, discretion, and personalized guest care. The Door Attendant is responsible for offering outstanding hospitality services to guests in an attentive, friendly, and efficient manner, including opening doors for all guests and assisting with transportation to off-site locations.

Requirements

• High school diploma or general education degree
• One to three months related experience and/or training; OR equivalent combination of education and experience
• Must be at least 18 years of age
• Must be able to pass a criminal background and drug screen
• Must complete the Wheelchair Safety Training course provided by Towne Park
• Knowledge of customer service
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Maintains accuracy and composure while under pressure

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
• Acknowledges and greets guests within five feet with a professional and friendly demeanor.
• Uses guest last names during interactions.
• Uses salutation of the day and welcomes guests to the location.
• Practices proper Towne Park phone etiquette.
• Posts up in designated areas when not completing tasks.
• Assists guests with room changes when needed.
• Assists with the delivery and pick up of items to guest rooms.
• Opens all vehicle and hotel doors for guests.
• Assists guests with directions, taxis, reservations and other inquiries.
• Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
• Delivers messages, items and/or guest amenities as requested.

Benefits

• Employees are eligible to enroll in accident insurance
• critical illness insurance
• hospital indemnity insurance
• telemedicine benefits
• Employees are also able to enroll in the company’s 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees