Resort Assistant Manager
About The Position
Cragun's Resort on illustrious Gull Lake is seeking a motivated and guest experience-oriented Resort Assistant Manager. This is a perfect position for someone who is seeking Leadership Development and Career Growth Opportunities in a beautiful and growing hospitality setting! This position works closely with guest-facing departments and department leaders; developing leadership, operational judgement, and strategic decision-making through daily guest interaction and real-time operational oversight. The RAM regularly serves as Manager on Duty (MOD), leading evening operations and facilitating collaboration across teams.
Requirements
- 2-4 years of hospitality or resort experience (supervisory preferred)
- Strong desire for career growth into hospitality leadership roles
- Proven leadership and communication skills
- Guest-focused mindset with strong problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Strong computer and technology proficiency
Nice To Haves
- Leadership Development
- Career Growth Opportunities
- broad operational exposure
- leadership mentorship
- clear pathway for career advancement into roles such as Operations Manager, Guest Experience Director, or General Manager
Responsibilities
- Lead evening resort operations through walkthrough, mentoring department leaders, and resolving operational issues
- Coach and support team leaders to ensure smooth operations and strong guest service
- Anticipate and resolve guest concerns, modeling professional service recovery
- Facilitate the daily 330pm operation meetings
- Serve as primary decision-maker during incidents or emergencies
- Promote a positive and collaborative culture through various employee engagement activities
- Support Security & Transportation team to ensure proper staffing for operations and events
- Support training and emergency preparedness initiatives
- Identify opportunities to improve efficiency and maximize revenue
- Respond to and document guest and employee incidents accurately
- All other related duties as assigned
Benefits
- Medical, Dental and Vision Insurance
- Supplemental Life Insurance(s)
- 401k with discretionary match
- Competitive PTO package
- Incredible Golf Discounts at Legacy Courses
- Discounts on Dining, Lodging, Apparel, Rentals
- Free use of indoor pool, pickleball courts, etc
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
