Resort Manager

Omni Hotels & Resorts•Hot Springs, VA

19h•Onsite

About The Position

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match. The Resort Manager assists in the overall management responsibility for the operation of the hotel including associate relations, guest service, profitability, product quality, and compliance to Omni standards. This position is part of the Executive Committee team.

Requirements

Must have previous experience in an Operation Division in a property of similar size and quality for a period of five or more years
Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite)
Excellent verbal and written professional communication skills required
Must demonstrate strong leadership skills and the ability to nurture managers-in-training
Must be detail-oriented and organized
Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner
Must be highly service-oriented
The ability to work a flexible schedule, including nights, weekends and holidays

Nice To Haves

Bachelor's degree or equivalency preferred
Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred

Responsibilities

Works closely with the other Executive Committee members to ensure all financial, service standards and employee relation goals are met.
Actively engage and help develop the annual strategic business plan and budget, monitor progress and drive delivery of company standards as well as approved initiatives and tactics throughout the year.
Review daily operating results and weekly forecasting and scheduling, taking immediate corrective action as needed
Participate in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.
Drive a strong culture of associate engagement.
Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers.
Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service.
Directs property operation in Managing Director's absence.
Maintains close communication with the Managing Director and other department/division heads.
Recommends programs for the motivation and development of staff.
Assists in developing annual budget and action plans, including annual objectives.
Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.
Conducts daily review of hotel operations with Department Heads.
Attends hotel operational meetings, rooms and food & beverage departmental meetings, and associate-related events.
Reviews annual objectives composed by department heads and monitors progress to completion over the coming year.