Resort General Manager

Hilton Grand Vacations • Tucson, AZ

2d

About The Position

Hilton Grand Vacations is now looking for a General Manager to join the team!

The Varsity Club Tucson, a Hilton Vacation Club, is a 60‑unit, family‑friendly
resort offering a relaxed vacation environment with thoughtfully designed
amenities, including a fitness center, outdoor pool, hot tub, and kids’ game
room.

The General Manager is responsible for the overall success of the resort,
providing strategic leadership across operations, guest satisfaction, financial
performance, and team development. This role leads with a hands‑on,
service‑driven approach to ensure an exceptional owner and guest experience
while fostering a positive,  team culture in a welcoming resort setting.

Requirements

• Must demonstrate the ability to create and maintain a culture of diversity, equity, and inclusion.
• Must possess excellent written and verbal communication skills.
• 5 years of management experience in a comparable property.
• Proven team builder with experience driving results through collaboration, innovation, and trusted leadership.
• BA/BS/Bachelor's Degree

Nice To Haves

• Knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
• Knowledge of financial principles and statements to review and analyze resort and HOA financial status.

Responsibilities

• Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
• Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
• Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
• Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Responsible for ensuring the efficient operation of resort functions.
• Communicates continuously with the Homeowners Association(s) Board of Directors.
• Develops and maintains cost and labor controls to ensure operation within budget.
• Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
• Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.
• Commitment and dedication to our people-first culture.
• Ensure guest/owner safety and security; maintain crisis management plan.
• Assures compliance with labor laws and respects areas of responsibility.
• Other duties as assigned.

Benefits

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager