Resort Activities Manager

Holiday Inn Club Vacations•Kissimmee, FL

2d•Onsite

About The Position

The Activities Manager is responsible for bringing the brand promise to life in all the Resort Activities & Entertainment venues. This extends to assisting with Activities/Entertainment programming for resort amenities and outlets. The role serves as a guest advocate and key advisor to the Guest Engagement Director and leads the operation of Resort Activities in conjunction with the Activities Assistant Manager and department heads. The ideal candidate would have a very creative, and organized mind set, with the ability to effectively problem solve, and demonstrate/execute programming effectively. Success in this role is measured primarily by onsite and post-stay guest survey responses, evaluating the quality of the amenity and engagement offerings, and having a high focus on Guest engagement experiences and events.

Requirements

Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast-paced setting
Strong Activities, Recreations, and/or Entertainment background
Demonstrated professional verbal and written communication and presentation skills
Intermediate level mastery of Microsoft Office products
Driving record must qualify to drive company owned vehicles
Must be at least 21 years of age with a valid driver’s license, and minimum of 4 years of driving experience
3 years Activities, Recreations and/or Entertainment background
3 years Customer facing service/hospitality
3 years Leading Front Line employees
3 years Management Experience

Nice To Haves

Four-year college degree preferred

Responsibilities

Manage the resort activities program by implementing and devising creative and fun activity programs for all ages
Track and maintain financial reports to stay within budgetary guidelines and achieve revenue goals
Ensure the satisfaction of all Owners/Guests by implementing and maintaining proper Owner/Guests relation programs
Maintain partnership and compliance with third party vendors for contracts, performance standards and inspections
Complete Special Projects as assigned by Management