Director of Resort Activities

Montage Hotels & Resorts • Laguna Beach, CA

1d • Onsite

About The Position

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage International, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage International is more than a job; it’s a way of life. Don’t just imagine the possibility — join us. The ideal candidate will have a passion for elevating guest experiences both indoors and out, thrive on creating memorable recreation events, and use their creativity to develop and implement fantastic new initiatives. This is both a strategic and hands-on role which requires autonomy and initiative. This position reports to the Hotel Manager. The Director of Resort Activities manages all related operations to achieve the highest standards of guest satisfaction and financial profitability. The areas of responsibility include Naturalist programming, guided experiences, children's programming (Paintbox), corporate group activities, pool and beach operations, gear rental, community and vendor relations, and retail, effectively developing and delivering year-long programs that exceed guest and member needs.

Requirements

• Effective influence skills
• Strong problem-solving skills
• Ability to acquire and maintain relationships e.g., associates, guests, members, vendors
• Strong organization skills
• Strong analytical skills
• Effective conflict management skills
• Good training/facilitator skills
• Knowledge of emergency plans, safety and security guidelines and OSHA standards
• Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
• Knowledge of overall hotel/resort operations as they affect department
• Ability to use standard software applications and hotel systems
• Good negotiation skills
• Good presentation and platform skills in front of large groups of people
• Strong communication skills (verbal, listening, writing)
• Strong consensus building skills
• Strong customer and associate relation skills
• First Aid and CPR certification
• Must be able to repetitively lift, push, pull & carry up to 15 lbs., frequently up to 25 lbs and occasionally up to 75 lbs
• Must be able to walk, climb into and out of and operate a vehicle frequently, with occasional stair climbing
• Must be able to twist, bend and squat frequently; kneel or crawl occasionally; infrequently climb a ladder
• Must be able to work in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to perform repetitive hand & arm movements, pushing and pulling and simple grasping frequently; squeezing, overhead reaching & fine manipulation occasionally.

Nice To Haves

• You are passionate about leading within the Recreation Department
• You are a pro-active business partner
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Responsibilities

• Oversee the planning, implementation, and management of recreational program.
• Create and execute signature resort events for holidays, festivities, and special occasions, ensuring memorable experiences that reflect the resort’s brand.
• Manages all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
• Manages pool, beach and cabana operations
• Monitors quality, and standards and meets the expectations of guests on a daily basis.
• Providing and ensuring exceptional service per Forbes Five Star and Montage Standards.
• Assist in the launch of any Montage International Recreation Directives.
• Lead supervisors, interns and seasonal staff
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
• Schedules events, programs, and activities, as well as the work of others.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Manages various outside recreation vendors.
• Orders and manages necessary supplies.
• Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Assists in the planning and execution of group recreation activities both on and off-property.
• Serves as a role model to demonstrate appropriate behaviors.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Oversees associate satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Participates in the performance appraisal system process, giving feedback when needed.
• Work closely with meeting planners
• Coordinates all training activities for employees in the department.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
• Developing a marketing strategy for daily events, operating within budgetary constraints, and managing vendor relationships.

Benefits

• DTO (Discretionary Time Off)
• Healthcare benefits
• Health Savings Account and Flexible Spending Accounts
• 401[k] retirement plan with company matching, fully vested, and loan option
• DailyPay Opportunities
• Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
• Fertility & Family Forming Assistance
• Parental leave pay differential
• Pet Insurance
• Hotel discounts
• Free meals
• Fitness and wellness discounts
• LinkedIn Learning membership
• Hearts of Montage community engagement
• Associate’s events throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed