Resolutions Support (Part-Time)

First National Bank of America • Lansing, MI

5d • Onsite

About The Position

First National Bank of America is seeking friendly and professional Resolutions Support to efficiently serve our residential borrowers resolving delinquent accounts. The candidate must be a quick learner that has the capabilities to multi-task in our fast paced environment. This is a part-time position, Monday – Friday, 20-25 hours per week.

Requirements

• High School Diploma/GED
• Proficient use of Microsoft Word and Excel
• Strong attention to detail
• Ability to prioritize and meet deadlines
• Previous Customer Service experience

Nice To Haves

• Knowledge of mortgage documentation, title work or real estate experience a plus but not required, entry level para legal
• Bilingual (Spanish/English) is a huge plus!

Responsibilities

• Work directly with case managers
• Work with title companies
• Prepare deed in lieu of foreclosure documents
• Review mortgage documents
• Draft letters and correspondences for internal and external use
• Perform routine customer calls and correspondences
• Resolves client questions or problems ensuring a resolution
• Ensuring compliance with federal and state regulation
• Complete transfer tax forms
• Draft various legal documents
• And any other duties

Benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED