Resolutions Specialist - Onsite Position

Oklahoma's Credit Union • Oklahoma City, OK

4d • Onsite

About The Position

Oklahoma's Credit Union (OKCU) is seeking a Resolutions Specialist to join their team. This role is responsible for providing outstanding member service, assisting members with credit union products and services, and managing delinquent accounts. The specialist will contact members about payments, notify co-signers, handle returned mail, prepare correspondence, skip-trace accounts, and research/correct disputed balances. The position also involves referring additional products and services and ensuring confidentiality and compliance with policies. OKCU emphasizes a community-focused, people-first approach and offers a comprehensive training program and benefits package.

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Six months of related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

• Multi-lingual capabilities to include Spanish preferred.

Responsibilities

• Provide outstanding member service and contribute to overall team effort.
• Fully understand and actively assist members in using credit union products and services.
• Contact delinquent accounts to request payment, record promises on accounts and schedule follow-up contact.
• Notify co-signers of delinquent accounts according to due dates.
• Initiate appropriate follow-up action on mail returned as undeliverable.
• Prepare correspondence on delinquent accounts that require special handling.
• Skip-trace accounts according to established practices.
• Research disputed delinquent account balances; correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments from insurance errors.
• Refer additional products and services as appropriate.
• Ensure confidentiality regarding member transactions and information.
• Ensure compliance with all credit union policies and procedures.

Benefits

• Employee medical coverage 90% paid by OKCU
• Employee dental, vision and life insurance paid by OKCU
• Tuition reimbursement program
• 401(k) contribution match of up to 3%, plus additional profit-sharing match of 3%
• Volunteer opportunities to serve the community
• Gym membership reimbursement
• Comprehensive training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED