Executive Resolutions Specialist

Greenix Pest Control and Exterminator Services • Johnston, RI

1d • Onsite

About The Position

Greenix is looking for a driven and empathetic Customer Service Supervisor to lead our Tier 4 Escalations Team. This team manages the highest level of customer interactions, including Code Reds, Google reviews, and detractor outreach. In this role, you’ll play a vital part in maintaining our company’s reputation by handling escalated concerns with professionalism and care. You’ll also be responsible for managing our BBB profile and ensuring timely, thoughtful responses to customer complaints, while analyzing trends and providing meaningful feedback to drive company-wide improvements.

Join one of the fastest growing businesses in Utah! Greenix has been recognized as one of “Utah’s Fast 50” businesses for 3 years running and named “Utah’s Emerging 8” businesses to watch. By sticking to our core values, we are redefining the pest control service industry.

Building Lasting Relationships
Going Beyond
Creating Opportunities
Doing What Is Right, Always

If our core values resonate with you, we would be excited to add you to our team.

Requirements

• High School Diploma or equivalent
• Excellent Communication skills
• Basic computer skills
• Positive and friendly attitude

Nice To Haves

• Minimum of 1+ years of experience in customer service.

Responsibilities

• Handle inbound customer calls and respond to customer inquiries related to Greenix's products or services, providing accurate and timely information to customers.
• Listen attentively to customers and service professionals, identify their needs, and take ownership of their issues until a resolution is reached.
• Work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.
• Reach out to customers based on feedback left and help resolve their concerns.
• Be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
• Maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.
• Be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.
• Dedicate 80-85% of your shift to delivering exceptional support to customers in the queue.
• Engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.

Benefits

• Medical insurance with subsidized premiums for employees and enrollees.
• Dental, vision, disability, accident, and life insurance options.
• 401(k) retirement program with company match of up to 5% percent of employee contributions.
• Employee assistance program (EAP), offering support for emotional, financial, legal, health, or work-related struggles for you and your dependents.
• Paid leave for all of life’s reasons.
• Bonus programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED