Resilience Ops Recovery Lead - VP

Barclays•Hanover Township, NJ

2d•$150,000 - $200,000•Onsite

About The Position

The Resilience Ops Recovery Lead develops, implements, and maintains the bank’s resilience strategy and its Operational Recovery Planning and Incident Management framework, aligned with industry standards, controls, and regulatory expectations. The role enables the bank to respond to and recover important business services during severe but plausible scenarios while minimising impact on customers, clients, colleagues, and the wider market. The position drives enterprise-wide resilience, crisis, incident response, and recovery capabilities. It oversees recovery improvements across business and technology teams and third parties, enhances planning standards and controls, and provides clear resilience reporting to senior governance bodies. It also supports regular testing, assures resilience through change management, monitors regulatory and industry developments, and coordinates responses to incidents and potential threats. The role documents incidents and lessons learned to inform preventative measures and process improvements. This role is based in Barclays’ Whippany, New Jersey office. The stated base salary range is $150,000–$200,000, and the position is eligible for an incentive award.

Requirements

Extensive experience driving technology recovery, cyber recovery, crisis response, or operational resilience activities across large-scale enterprise environments.
Comprehensive understanding of cyber recovery, operational resilience, disaster recovery, technology recovery, and crisis response frameworks.
Experience driving recovery readiness through planning, dependency coordination, testing, validation, and operational assurance.
Ability to coordinate recovery activities across technology, infrastructure, and business teams during high-pressure incidents and recovery events.
Demonstrated stakeholder engagement and influencing skills, including the ability to navigate competing priorities and drive outcomes across senior technology, business, and resilience teams.
Strong critical thinking, problem-solving, communication, escalation coordination, and executive reporting skills.
Ability to assess recovery risks, identify critical dependencies, support governance forums, and provide clear updates to senior stakeholders.
Ability to manage and mitigate risk, strengthen controls, and contribute to business goals through understanding of organisational functions.
Ability to collaborate across teams and build trusting internal and external stakeholder relationships.

Nice To Haves

Experience supporting resilience testing, simulation exercises, cyber recovery rehearsals, and operational recovery events, and translating lessons learned into measurable improvements.
Experience in Technology Command Centres, Major Incident Response, Crisis Response, or Recovery Coordination functions.
Knowledge of enterprise infrastructure, hosting, cloud, network, and critical technology service recovery architectures.
Experience in a regulated financial services environment.
Cross-functional collaboration experience with Engineering, Infrastructure, Cyber Security, Technology Resilience, and Business teams.

Responsibilities

Socialise and implement the resilience strategy and supporting framework across the firm, ensuring compliance with standards and controls.
Develop and enhance resilience, crisis, and incident management frameworks to improve response and recovery capabilities for Important Business Services.
Enhance Operational Recovery Planning and Security Incident Management planning standards and controls in line with industry practices, emerging threats, and regulatory requirements.
Oversee business and technology recovery capability improvements and third-party recovery capabilities so Important Business Services can remain within, or mitigate impacts to, tolerance thresholds.
Communicate the firm’s and business’ resilience position, including risks and remediation, through scorecards and dashboards to support investment decisions by boards, executive committees, control forums, and business stakeholders.
Improve resilience, crisis management, incident response, and recovery capabilities through regular, adequate testing that demonstrates recovery within impact tolerances under severe but plausible scenarios.
Assure that services and products are built resiliently through change management processes, including NAPAs, DRAs, and the material change process.
Stay informed about developments in resilience, crisis and incident management, regulatory policy, and the emerging landscape.
Identify, respond to, and enable resolution of incidents that threaten the bank’s services, operations, infrastructure, colleagues, or clients.
Execute responses to reported incidents and potential threats from intelligence, email, phone, and monitoring systems, prioritising according to assessed or actual impact.
Document and analyse prioritised incidents, resolution steps, and lessons learned to support preventative measures and process improvements.
Contribute to or set strategy, drive requirements, recommend change, plan resources and budgets, maintain policies and processes, deliver continuous improvements, and escalate policy or procedure breaches.
Advise key stakeholders, including functional leadership teams and senior management, on functional and cross-functional impacts and alignment.
Assess and mitigate risks in support of control and governance objectives, and demonstrate accountability for risk management and strengthening controls.
Collaborate across work areas and business-aligned support functions to stay informed about business activity and strategy.
Develop solutions through sophisticated analysis, research, and evaluation of complex alternatives.
Build and maintain trusted relationships with internal and external stakeholders, using influencing and negotiating skills to achieve business objectives.
Where applicable, lead and develop people, plan departmental needs, coach employees, and contribute to performance and pay decisions; as an individual contributor, guide technical direction and coach less experienced specialists.