Residential Team Lead
About The Position
The Residential Team Lead supports the daily operations of an ASAM 3.1 residential substance use treatment program and helps maintain a safe, structured, recovery-oriented environment for residents and staff. The role serves as the primary onsite operational lead, guiding, training, and supporting Direct Support Professionals while assisting with admissions, compliance activities, resident engagement, and facility operations. The position combines office-based responsibilities with direct resident care and shift coverage as needed to maintain continuity of services. This full-time role requires flexibility to support varied hours, including evenings, weekends, holidays, and coverage during staffing shortages, emergencies, and other operational needs. Epic Health Partners is a behavioral health organization providing person-centered care rooted in evidence-based, trauma-informed, and recovery-oriented practices.
Requirements
- At least two years of experience in behavioral health, substance use treatment, residential services, human services, or a related field.
- Strong organizational, problem-solving, and communication skills.
- Ability to manage multiple priorities and adapt to changing operational needs.
- Ability to maintain professional boundaries and interact effectively with residents, families, staff, and community partners.
- Valid driver's license with an acceptable driving record and reliable transportation.
- Ability to work flexible hours, including evenings, weekends, holidays, and shift coverage as needed.
Nice To Haves
- Experience with electronic health records and documentation systems.
Responsibilities
- Support day-to-day residential operations to ensure safety, structure, and continuity of care.
- Assist with onboarding and training employees on program expectations, policies, procedures, and documentation requirements.
- Assist with schedule coordination and provide direct resident support as needed to support staffing coverage.
- Serve as the primary point of contact for routine resident and staff concerns and escalate complex issues.
- Conduct room checks, headcounts, safety checks, facility inspections, and other residential monitoring activities.
- Support admissions, discharges, resident orientation, medication observation processes, and drug screening activities.
- Review documentation for completeness and compliance and assist with audits and quality assurance activities.
- Monitor inventory, supplies, and residential systems to support efficient program operations.
- Support resident participation in treatment services, life skills development, recovery activities, and activities of daily living.
- Assist with crisis intervention and de-escalation and ensure adherence to safety and emergency procedures.
- Participate in treatment team meetings and communicate resident concerns, observations, and support needs.
- Maintain a clean, organized, and therapeutic residential environment.
- Provide flexible coverage during staffing shortages, emergencies, and operational needs.
- Assist with special projects and other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Retirement plan options
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
