Residential Support Worker - CASUAL

The Salvation Army Canada and Bermuda Territory•Vancouver, BC

1d•Onsite

About The Position

The role of Residential Support Worker offers the opportunity for very meaningful work! The successful applicant will provide support and assistance to our residents, maintaining a safe and welcoming space for those in crisis situations. As the Residential Support Worker you will be part of a team that works together to make a tangible difference in the lives of our residents. The casual Residential Support Worker needs to be available for a range of shifts including overnights (11:30pm-8:30am), evenings (3:30pm-12am), weekends and stat days.

Requirements

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Ability to provide an original copy of a Criminal Record Check for working with children and/or vulnerable adults, that is satisfactory to The Salvation Army, in its sole discretion.
A certificate, diploma, or degree in social services, or equivalent training in a related field.
Emergency First Aid & CPR
Non-Violent Crisis Intervention training, FoodSafe certificate, and Mental Health First Aid Certificate or willingness to complete once hired.
At least one year of experience, preferably in a residential social services setting required.
Knowledge and/or experience working with women and/or children who have experienced domestic violence.
Training in trauma-informed care.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
The incumbent will have excellent verbal and non-verbal communication skills.
Strong understanding of professional boundaries when working with a vulnerable populations.
Patience, conflict resolution, and de-escalation skills.
Team-oriented and able to take initiative.
Willingness to work with people from diverse cultural backgrounds.
Problem-solving skills.
Organized and attentive to details.
Strong listening skills.
Comfort in collaborating with different agencies.
Must be comfortable in using computers and database programs.
Ability to follow all organizational policies and procedures.

Nice To Haves

An alternative combination of education and experience may be considered.

Responsibilities

Assist with daily operations, laundry, food services prep, light cleaning.
Complete residence-related administrative tasks as required.
Provide advice, guidance and support to residents when contacted for assistance.
Answer our 24-hour crisis line and complete telephone screenings.
Complete intakes and house orientation for new residents.
Record relevant shift information in appropriate logs and other necessary forms and reports.
May facilitate programming for residents.
Consistently demonstrates respect and empathy for all residents.
Maintain availability for personal, practical, and moral support.
Liaise with referral sources and other external agencies as needed.
Ensure ongoing enforcement of policies.
Encourage residents to follow through with their chores.
Provide crisis intervention if an abuser locates KBH.
Mediate conflict/violence within the house if it occurs.
Perform regular security checks.
Ensure the house is tidy and clean.
May drive a resident to the hospital or an appointment if required.
Assist with childminding if required.
Create and revise documents to support the program.
Attend regular staff meetings and training.
Maintain client and house confidentiality at all times.
Perform other work-related duties as assigned.