RB Residential Support Staff

ABHS•Lancaster, OH

13h•$20 - $22•Onsite

About The Position

The Residential Support Staff (RSS) provides direct, front-line support and supervision to residents in a 24/7 mental health treatment environment. The RSS is responsible for maintaining a safe, therapeutic milieu, assisting clients with activities of daily living (ADLs), and ensuring the facility’s daily schedule is followed. As a key member of the direct-care team, the RSS monitors resident behavior, implements de-escalation techniques when necessary, and provides essential documentation to the clinical team.

Requirements

Minimum Requirement: High School Diploma or equivalent (GED).
Must pass all state-mandated background checks.
Current CPR/First Aid certification (or ability to obtain during onboarding).
Valid Driver’s License with a clean driving record.
Ability to maintain strict professional boundaries and confidentiality (HIPAA).
Strong interpersonal skills and the ability to remain calm and empathetic in high-stress situations.
Basic computer literacy for documentation and communication.
Ability to stand or walk for extended periods (8–12-hour shifts).
Ability to lift up to 25 lbs.
Ability to physically intervene in the event of a behavioral crisis according to trained safety protocols.

Nice To Haves

Associate’s or Bachelor’s degree in a human services field (Psychology, Social Work, etc.).
Prior experience in a behavioral health, residential, or hospital setting is highly preferred but not always required for entry-level roles.
Certification in a recognized crisis intervention model (e.g., CPI, NCI) is preferred.

Responsibilities

Provide continuous 24/7 supervision of residents to ensure a safe and supportive environment.
Conduct regular, documented safety checks and "rounds" according to facility protocol.
Monitor resident interactions and intervene using approved non-violent crisis intervention (NCI) or de-escalation techniques to manage behavioral disruptions.
Assist residents with Activities of Daily Living (ADLs), including hygiene, room cleanliness, and physical health needs.
Facilitate the daily facility schedule, ensuring residents attend meals, clinical groups, and appointments on time.
Lead non-clinical psychoeducational activities and community meetings as assigned.
Model healthy social boundaries and professional behavior for residents at all times.
Coordinate and supervise recreational activities and outings to promote social engagement.
Maintain accurate, real-time documentation of resident behavior, significant incidents, and shift logs in the Electronic Medical Record (EMR) system.
Provide detailed "hand-off" reports to incoming shifts to ensure continuity of care and safety.
Report all clinical concerns or safety risks immediately to the Nursing staff or the Mental Health Professional (MHP) on duty.
Assist in the collection of vitals or supervised toxicology screenings as required by the medical team.
Assist with the admission and orientation of new residents, including baggage searches and facility tours.
Ensure the facility remains clean and orderly; report maintenance or safety hazards to the Operations Manager.
Provide safe transportation for residents to off-site medical or psychiatric appointments as needed.