Residential Support Specialist

Brookfield Properties•Tampa, FL

5d•Onsite

About The Position

The Residential Support Specialist supports market performance by completing field and operational tasks that ensure homes are ready for tours and resident move-in. The role helps manage the transition from construction completion to occupancy by inspecting properties, coordinating work, identifying and resolving issues, and maintaining company standards for quality, efficiency, and customer experience. It is a part-time, field-based position that involves working across multiple residential properties and managing changing priorities. The specialist conducts vacant-home inspections, performs light cleaning and basic maintenance, prepares properties for move-in, assists with utility inspections, and follows up on municipal or other compliance concerns. The role also documents inspections and field updates using technology, validates prospective-tenant feedback, and responds to reports involving unauthorized occupants, possible scams, or property abandonment. Compliance duties may include maintaining inspection records, coordinating with local authorities, posting legal notices, and appearing as a witness in relevant court proceedings when needed. Performance is evaluated against inspection completion and productivity targets, report accuracy, property readiness and occupancy support, reduced downtime, and maintaining fewer than 0.5 move-in maintenance issues per home. The position requires travel between properties and may involve on-call, overtime, or extended hours, including evenings and weekends, based on business needs.

Requirements

High school diploma or equivalent.
At least 2 years of experience in property management, maintenance, construction, or a related field.
Strong organizational and time-management skills.
Effective written and verbal communication skills.
Analytical thinking and problem-solving ability.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to learn and use mobile property inspection software.
Strong attention to detail and ability to manage multiple tasks.
Self-motivated ability to work independently and collaboratively.
Ability to perform field and property-maintenance tasks, including standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs.
Ability to lift, carry, push, and/or pull materials and equipment weighing up to 50 pounds or more, with or without assistance.
Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions.
Ability to work in various positions and access confined or elevated spaces as required.
Ability to operate standard maintenance tools, equipment, and mobile technology such as smartphones and tablets.
Ability to communicate effectively in English, verbally and in writing.
Sufficient vision, with or without correction, to safely perform job duties, including close, distance, and peripheral vision.

Nice To Haves

Experience with MRI Software or similar property management systems.
Familiarity with fair housing regulations and local real estate laws.

Responsibilities

Conduct regular inspections of vacant homes to ensure they are tour-ready and move-in ready.
Perform light cleaning as needed to maintain company standards.
Perform basic maintenance, including replacing smoke detector batteries, light bulbs, and air filters, and reprogramming garage door remotes.
Prepare homes for move-in by identifying outstanding issues, removing non-essential signage, rekeying locks, and installing permanent lockboxes.
Assist with utility inspections and ensure services are appropriately transferred or maintained.
Verify and address HOA, HUD, city, and other municipal inspections or code violations.
Use technology to capture photos, document inspections, and provide real-time field updates to cross-functional team members.
Validate feedback from prospective tenants during property inspections.
Serve as the first point of contact for reports of unauthorized occupants, potential scams, or property abandonment; document findings and coordinate next steps.
Maintain property standards and readiness in support of overall market performance.
Ensure adherence to applicable federal, state, and local regulations, including fair housing guidelines.
Maintain accurate inspection documentation and reporting standards.
Collaborate with local authorities when necessary and post legal notices in compliance with regulations.
Represent the market as a witness in court proceedings related to rent disputes or lease violations, as needed.
Maintain a professional and courteous demeanor in interactions with residents, vendors, and team members.
Perform additional duties as assigned to support business objectives.
Complete assigned daily and weekly inspections on time and meet scheduling and productivity targets.
Support occupancy goals, reduce downtime, and maintain homes to company standards for safety, cleanliness, and functionality.
Help maintain a target of fewer than 0.5 move-in maintenance issues per home.