Residential Support Specialist

Brookfield Properties•Charleston, SC

4d•Onsite

About The Position

The Residential Support Specialist supports overall market performance by completing field and operational tasks that ensure homes transition smoothly from construction completion to resident move-in. The role maintains property quality, readiness, efficiency, and customer experience through inspections, coordination, and issue resolution across multiple homes. It requires strong attention to detail, effective communication, and the ability to manage priorities in a fast-paced, field-based environment. The position performs inspections of vacant homes; light cleaning and basic maintenance; move-in preparation; utility, HOA, HUD, city, and other municipal inspection coordination; and documentation of property conditions and issues. The specialist communicates with cross-functional teams and prospective tenants, and responds to reports of unauthorized occupants, potential scams, or property abandonment. The role also includes compliance-related documentation and, when needed, coordination with local authorities, posting legal notices, and appearing as a witness in court proceedings related to rent disputes or lease violations. Performance is evaluated against inspection completion and productivity targets, report accuracy and quality, contribution to occupancy and reduced downtime, home standards, and a target of fewer than 0.5 move-in maintenance issues per home. The position is part-time and based in the field, with work across residential properties and possible travel between properties in an assigned region. On-call, overtime, or extended hours may be required based on business needs, including evenings and weekends.

Requirements

High school diploma or equivalent.
At least 2 years of experience in property management, maintenance, construction, or a related field.
Strong organizational and time-management skills.
Effective written and verbal communication skills.
Analytical thinking and problem-solving ability.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to learn and use mobile property inspection software.
Strong attention to detail and ability to manage multiple tasks.
Self-motivated, with the ability to work independently and collaboratively.
Ability to perform field and property-maintenance tasks, including standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs.
Ability to lift, carry, push, and/or pull materials and equipment weighing up to 50 pounds or more, with or without assistance.
Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions.
Ability to work in various positions and access confined or elevated spaces.
Ability to operate standard maintenance tools, equipment, and mobile technology such as smartphones and tablets.
Ability to communicate effectively in English, verbally and in writing.
Sufficient close, distance, and peripheral vision, with or without correction, to safely perform job duties.

Nice To Haves

Experience with MRI Software or similar property management systems.
Familiarity with fair housing regulations and local real estate laws.

Responsibilities

Conduct regular inspections of vacant homes to ensure they are tour-ready and move-in ready.
Perform light cleaning to maintain company standards.
Complete basic maintenance tasks, including replacing smoke detector batteries, light bulbs, and air filters, and reprogramming garage door remotes.
Prepare homes for move-in by identifying outstanding issues, removing non-essential signage, rekeying locks, and installing permanent lockboxes.
Assist with utility inspections and ensure services are transferred or maintained appropriately.
Verify and address HOA, HUD, city, and other municipal inspections or code violations.
Communicate with cross-functional team members and use technology to capture photos, document inspections, and provide real-time field updates.
Validate prospective tenant feedback gathered during property inspections.
Serve as the first point of contact for reports of unauthorized occupants, potential scams, or property abandonment; document findings and coordinate next steps.
Maintain property standards and readiness in support of overall market performance.
Follow applicable federal, state, and local regulations, including fair housing guidelines, and maintain accurate inspection documentation and reporting.
Collaborate with local authorities when necessary and post legal notices in compliance with regulations.
Represent the market as a witness in court proceedings related to rent disputes or lease violations, as needed.
Maintain professional and courteous interactions with residents, vendors, and team members.
Perform additional duties as assigned to support business objectives.