Residential Support Specialist

TruGreen•Appleton, WI

1d•$27,669 - $51,188•Onsite

About The Position

As a Residential Support Specialist II, you will be responsible for proactively supporting our team with a variety of tasks such as advance data entry, mid-level accounting, internal and external communication, administrative support, and additional projects as assigned. The associate is responsible for engaging with customers to provide the best customer experience. This position will occasionally acts as secondary support for all Residential Support Specialist I associates.

Requirements

High school diploma/GED required
One (1) to three (3) years of administrative experience or equivalent combination of education and experience required
Experience with MS Office applications (Word, Outlook, PowerPoint and Excel) required
Experience with standard office equipment (computer, fax, scanner) required
Ability to use office equipment with a high degree of accuracy and efficiency
Ability to use honesty and discretion when handling business information
Dependable and adaptable to fast-paced work environment conditions
Advance computer knowledge of Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
Intermediate Math/Accounting skills as relates to percent calculations and balancing transactions.
Advance data entry skills
Organizational and time management skills, including punctuality for on-time attendance
Written and verbal communication skills
Attention to detail
Ability to operate independently and collaboratively within a team including mentoring entry level associates.
Effective problem solving and decision making
Ability to speak, read and write fluently in English is required.
MUST BE physically located in the United States while performing this job.

Responsibilities

Uses intermediate computer/math skills to key customer names, addresses, statistical information, business information, account numbers, or other data.
Follows procedures to update customer business data for sales and production when technology is unable to be utilized.
Resolves both routine and escalated questions and problems and assists Residential Support Specialist I associates with more complex questions.
Reviews and analyzes daily reporting to ensure customer expectations are met based on requests for the sales, production, and customer service departments.
Handles mid-level billing requests that include refund requests, research for missing payments, credit requests and credit card chargebacks
Analyzes multiple customer data reports daily basis to properly manage customer accounting details.
Works under minimal supervision and follows standard procedures and written instructions to accomplish assigned tasks.
Assists, as needed, with inbound billing calls as overflow support to customer service.
Routinely makes outbound calls to customers to ensure satisfaction and closed loop resolutions.
Performs other clerical duties as needed.