Residential Supervisor-Adolescent Residential Healthcare
About The Position
Mission Prep and AMFM Healthcare seek a Residential Supervisor to lead a team and support adolescents facing mental health challenges. This role oversees staff and day-to-day program operations, promotes the well-being of clients and staff, and serves as a primary contact for families. The position is based in Minnetonka, Minnesota, and requires willingness and ability to cover call-outs when they occur. The supervisor leads and develops Community Coordinators through training, scheduling, performance evaluations, feedback, and staff issue resolution. They ensure program operations, client care, house operations, and staff practices comply with organizational policies and procedures. The role also includes supporting client intakes, activities, transportation, medication self-administration protocols, safety, and de-escalation, as well as communicating with families, staff, management, and facilities personnel. The stated schedule is Tuesday through Saturday, 10 AM to 6 PM, for 40 hours. Mission Prep describes its approach as family-centered and compassionate, combining evidence-based therapeutic techniques and innovative interventions in a safe, home-like environment.
Requirements
- Must be 21 years of age or older.
- Must successfully complete background checks, including ADP Selective Screening Services.
- Bachelor’s degree in Human Services, Psychology, Sociology, or a related field; alternatively, a high school diploma or GED with at least two years of experience in a direct care or human services position.
- Valid driver’s license and eligibility for coverage under the company auto insurance policy, including four continuous years of driving experience, age 21 or older, fewer than three moving violations in the last three years, and no more than one major violation in the last three years.
- Relevant experience working with adolescents in mental health.
- Strong communication skills and ability to connect professionally and empathetically with families, clients, and staff.
- Ability to lead and support a team and help others grow and develop.
- Must be willing and able to cover call-outs if they occur.
Responsibilities
- Ensure the safety and well-being of clients and staff through appropriate staff supervision and a safe environment that respects client and visitor rights.
- Keep current on program guidelines, policies, and procedures and disseminate this information to staff.
- Manage Community Coordinators, including training, scheduling, performance evaluations, resolving staff issues, providing feedback, holding staff accountable, issuing disciplinary actions when necessary, and recommending pay increases and promotions.
- Ensure staff are properly trained and meet company standards; train new hires to work safely and efficiently in facilities and provide refresher training as needed.
- Ensure clients are medication compliant and staff follow applicable medication self-administration protocols.
- Oversee day-to-day program operations, including client care, house operations, and adherence to policies and procedures.
- Serve as a primary contact for families and keep them informed and supported regarding the care their loved ones receive.
- Notify appropriate facilities team members about house improvements or safety issues.
- Encourage staff development and engagement through team-building activities and collaboration.
- Build positive rapport with clients and staff and communicate their concerns to management.
- Help facilitate weekend activities and facilitate or delegate the fulfillment of client requests and needs.
- Assist with new client intakes when needed.
- Safely transport clients to and from approved destinations when needed.
- Report to any house or shift as requested by leadership and cover call-outs when they occur.
- Respond promptly to questions, concerns, or issues related to leadership, staff, or clients.
- Use Gchat and email for staff communications and VisibleHand tracking systems for clients.
- Assess situations appropriately and use de-escalation processes when needed.
- Support organizational initiatives and meet key performance indicators, including overtime, unplanned discharges, and staff retention.
Benefits
- Medical, dental, and vision plans through Anthem or Kaiser.
- FSA/HSA accounts.
- Employer-paid life and AD&D insurance through Anthem.
- 401(k) with employer match.
- Paid time off, a Self-Care Day, and a Floating Holiday.
- Educational Assistance Reimbursement Program.
- Employee Assistance Program.
- Health and Wellness Membership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
