Residential Specialist 2nd shift

Crittenton•Charlotte, NC

2d•Onsite

About The Position

Residential Specialists provide case management and support to Crittenton residents, helping them to feel empowered to achieve their goals. Work is performed with a goal of helping every individual feel valued, understood, and empowered to heal and thrive. We work in a unique and special environment, home to girls and women who may have substance use or mental health needs and many who are survivors of human sexual trafficking or who have experienced other forms of trauma. The ability to be sensitive to our resident’s circumstances and needs is critical.

Requirements

Must be able to work the required schedule of Tuesday through Friday 3pm – 11pm
Experience in residential care, at-risk youth or related human services area
Strong interpersonal and organizational skills with a customer-focused attitude
Ability to be sensitive to and understanding of the unique needs of the client population served
Ability to read and comprehend information regarding adolescent development
Excellent customer service skills
Must be able to work as part of a team
Must be CPR certified within 30 days of hire
Must be 21 years old and have a clean driving record and valid driver license
Commitment to Crittenton’s mission, vision, and values
An understanding of basic computer programs, including Microsoft Word, Excel, and Outlook.
Must pass background check and drug screening (answering “yes” to having a conviction(s) does not automatically disqualify you from employment. The nature of the offense, date of occurrence, and the job for which you are applying are also considered)
Bachelor’s Degree in Human Services or related field and at least six months of experience in residential care.

Nice To Haves

The ideal candidate will have experience working with at-risk youth, populations who have experienced trauma, and in residential group living environments, along with excellent customer service and communication skills.

Responsibilities

Participates in weekly Treatment Team clinical meetings to assist in development, implementation and revision of individual treatment plans; monitors progress toward treatment goals
Works with the client on a day-to-day basis using professional judgment and discretion to implement the team-determined Treatment Plan
Counsels and supports clients around issues of daily living to include, but not limited to chores, relationships, activity involvement, parenting and healthy pregnancy within area of expertise and limits of credentials; assures procurement of additional services as needed
Consults and cooperates with community systems with the focus on attaining treatment goals
Provides direct care for the clients’ children in client’s absence
Organizes and supervises individual and group chore programs; conducts daily room and chore checks to ensure satisfactory completion
Ensures clients follow program guidelines, rules and regulations at all times.
Responds to clients’ medical symptoms and/or needs by following clinic instructions, administering medication, transporting and escorting into the hospital.
Intervenes in problem behaviors by utilizing crisis intervention and redirection skills
Documents all activities occurring and any new information disclosed on a client-by-client basis each shift, maintaining client and program records in accordance with applicable standards, grant requirements, etc.
Provides supervision of clients in dining hall during meals
Transports clients in agency vehicles to various appointments, court proceedings, etc.
Participates in a minimum of 24 hours of continuing education activities annually
Attend meetings as appropriate and meet regularly with supervisor to exchange pertinent information and receive supervision
Works with supervisory assistance evaluating possible courses of conduct and making decisions where there is no opportunity to seek supervisory assistance
Works together as a team with other Direct and Non-Direct Service staff
Assists with serving meals as needed
Maintains professional ethics as outlined in the NASW code of ethics