Residential Services Director

The Salvation Army USA Central Territory•Kansas City, KS

6d•Onsite

About The Position

To provide daily management of the residential services program ensuring operation according to all applicable rules, regulations and contractual requirements.

Requirements

Minimum Bachelor’s degree in Human Services field, social work preferred; US military veteran with relevant experience and/or skills may be considered in lieu of education requirement
Minimum three years’ relevant experience for bachelor level employee; minimum one year relevant experience for master level employee; experience serving other with substance abuse, PTSD, and veteran-specific needs preferred
Safe From Harm Trainer certification and The Salvation Army Case Worker certification within 120 days of employment
Support the mission of The Salvation Army
Communicate effectively in English both verbally and in writing
Organized and detail oriented
Sound leadership, management, judgement, decision making
Effectively interact with a culturally and socially economically diverse client population
Effectively interact with veterans of the United States Armed Forces
Display an attitude of compassion and empathy
Sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting; grasping, pushing, pulling objects; reaching overhead; lifting up to 30 lbs.
Valid driver’s license from the state of residence.
Must be approved and maintain approval through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Nice To Haves

social work preferred
US military veteran with relevant experience and/or skills may be considered in lieu of education requirement
experience serving other with substance abuse, PTSD, and veteran-specific needs preferred

Responsibilities

Provide daily management and coordination of residential programs including staff supervision, service delivery, and program compliance
Submit monthly reports to Corps Officers and others as directed including, but not limited to, service utilization, program outcomes, and demographics of population served
Monitor and respond to program-related trends, concerns, and staffing issues
Maintain, and update as necessary, inventory of all supplies, furnishings and equipment; submit annual inventory report to Corps Officers
Ensure data entry into all applicable information management systems
Monitor management of client medication according to established policy and procedure; report variances to Corps Officers, and develop and implement corrective action as indicated
Monitor food service delivery ensuring compliance with all applicable policies, standards and contractual requirements; ensure special dietary needs, including cultural, medically supervised, and allergy restrictions are properly addressed; report variances to Corps Officers, and develop and implement corrective action as indicated
Provide after-hours and on-call support to program staff
Supervise the Program Monitor Supervisor, case managers
Create staff schedules according to contractual requirements and program coverage needs; submit schedules to Corps Officers for review
Maintain personnel records for program staff
Review and approve timecards
Establish and implement procedure for personnel requests
Screen, interview, and select employment applicants
Develop, implement and manage employee onboarding process
Manage volunteer utilization
Develop, implement and manage staff training program
Develop, implement, periodically review and revise as needed, all program policies and procedures ensuring alignment with all rules, regulations, contractual requirements and standards
Maintain a cooperative relationship with all program stakeholders including, but not limited to, VA partners, funders, contractors and vendors
Complete, and submit for approval, all program grant applications and contract-related documents
Ensure preparation and submission of monthly billing documents
Prepare and submit all required program-related reports
Prepare client fees collection report and submit for review and processing
Develop and manage all program-related budgets
Annually determine client cost of care for all facets of the program
Ensure billing invoices are submitted in accordance with established timeframe
Record all direct program donations and gifts-in-kind and report to Corps Officers
Record all volunteer hours for use in determining non-cash resources for funding purposes
Ensure services are provide in accordance with all applicable rules, regulations, contractual requirements and standards
Ensure admissions, assessments, and discharges are conducted according to all applicable rules, regulations, contractual requirements and standards
Create and maintain a positive, therapeutic care environment
Ensure all client records are accurate and complete; conduct periodic records reviews and respond to discoveries
Establish client service schedules and monitor all services
Participate in client treatment review meetings
Investigate, address, document and report all grievances, injuries, critical incidents, client rights violations, professional ethics violations according to policy and procedure including, but not limited to, Safe From Harm
Participate in program risk management assessment as directed
Ensure the protection of all client information in accordance with all applicable rules, regulations, and laws
Utilize a continuous quality improvement process across all program areas to ensure high quality program operation
Promote the program’s mission, purpose, philosophy to the community
Participate in program-related community collaborations and initiatives as directed
Keep current on internal and external matters affecting the residential program
Coordinate program participation in US military veteran events and initiatives as directed