Residential Services Case Manager

Saint Francis House Inc • Boston, MA

3d • $24 - $27 • Onsite

About The Position

The Residential Services Case Manager provides direct support to individuals who have transitioned from homelessness into permanent housing. Working from a Housing First perspective and guided by St. Francis House’s person-centered, recovery-oriented, and trauma-informed Philosophy of Care, the Case Manager helps residents build skills and access resources for long-term housing stability, with a focus on housing, income, and behavioral health.

The role manages a caseload of approximately 30 residents, including residents who need high-level support, and works proactively with residents, colleagues, landlords, providers, and community partners. The position is full-time, Monday through Friday, 8:00 a.m. to 4:00 p.m., and is based in a multi-level building in downtown Boston. The hourly range is $24.23 to $26.66.

Requirements

• Be highly reliable, proactive, independent, and consistent.
• Have knowledge of Motivational Interviewing, Housing First, harm reduction, and trauma-informed care.
• Demonstrate a patient and adaptable approach to supporting change and be able to recognize strengths and barriers and create holistic, person-centered plans.
• Be skilled at engaging and supporting diverse individuals, including people with CORI/SORI and behavioral health needs.
• Have strong communication, advocacy, interpersonal, and customer service skills.
• Have excellent organizational, time-management, and attention-to-detail skills.
• Be proficient with Microsoft Office Suite or related software.
• Be able to work independently and collaboratively in a fast-paced environment.
• Have a basic understanding of and commitment to a person-centered, recovery-oriented, and trauma-informed approach.
• Have a high school diploma or equivalent.
• Have experience in direct service or case management with vulnerable populations.
• Have proficiency in English.
• Be able to meet the role’s work activity requirements, including prolonged desk work and computer use and occasional standing and movement within a multi-level building.

Nice To Haves

• Further education in a human service field.
• At least one year of experience with people currently or recently experiencing homelessness.
• Lived experience with homelessness and/or recovery.
• A driver’s license and reliable transportation.
• Bilingual ability in Spanish.

Responsibilities

• Welcome new residents and support their transition from homelessness to stable, supportive housing.
• Manage a caseload of approximately 30 residents, with about 30% requiring high-level support.
• Build proactive relationships through regular outreach to ensure residents are connected to services.
• Conduct assessments and develop service plans focused on housing, income, and behavioral health stability.
• Support residents in developing daily living skills, including budgeting, income management, nutrition, and tenancy.
• Use Motivational Interviewing to support residents’ readiness for change.
• Collaborate with the team and community partners to plan positive resident activities.
• Coordinate with internal departments to address behavioral health, income, and basic needs.
• Maintain timely and accurate resident records and review the caseload regularly.
• Monitor participants’ tenancies for early signs of issues, such as disputes, rent arrearages, or violations by tenants or landlords, and promptly report concerns to a supervisor.
• Act as a liaison with landlords, providers, and other relevant parties as permitted.
• Track performance with a supervisor to meet participant and agency goals.
• Adhere to the agency code of conduct.
• Perform other duties as assigned.

Benefits

• Up to 90% of individual health insurance premiums paid for Harvard Pilgrim Health Care health insurance.
• Altus dental insurance.
• Four weeks of vacation.
• Thirteen recognized holidays per year.
• Employer-paid life and disability insurance.
• A vested 403(b) retirement plan with a 5% match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED