Residential Services Case Manager
About The Position
St. Francis House is seeking a Residential Services Case Manager to provide direct support to individuals who have transitioned from homelessness into permanent housing. Operating from a Housing First perspective, the Case Manager works closely with residents to help them build skills and access the resources needed for long-term housing stability. Guided by St. Francis House’s Philosophy of Care—person-centered, recovery-oriented, and trauma-informed—they focus on supporting progress in housing, income, and behavioral health. This role offers a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving the public health crisis of homelessness.
Requirements
- Highly reliable, proactive, independent, and consistent.
- Knowledge of Motivational Interviewing, Housing First, harm reduction, and trauma-informed care.
- Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person-centered plans.
- Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs.
- Strong communication, advocacy, interpersonal, and customer service skills.
- Excellent organizational, time management, and attention to detail.
- Proficient with Microsoft Office Suite or related software.
- Able to work independently and collaboratively in a fast-paced environment.
- Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
- High School Diploma or equivalent required.
- Experience with direct service or case management with vulnerable populations.
Nice To Haves
- Further education in a human service field a plus.
- 1+ years’ experience with people currently or recently experiencing homelessness preferred.
- Lived experience with homelessness and/or recovery a plus.
- Driver’s license and reliable transportation strongly preferred.
- Bilingual in Spanish preferred.
Responsibilities
- Welcome new residents and support a smooth transition from homelessness to stable, supportive housing.
- Manage a caseload of approximately 30 residents, with about 30% requiring high-level support.
- Build proactive relationships through regular outreach to ensure residents are connected to services.
- Conduct assessments and develop service plans focused on housing, income, and behavioral health stability.
- Support development of daily living skills (e.g., budgeting, income, nutrition, tenancy).
- Use Motivational Interviewing to support residents’ readiness for change.
- Collaborate with team and community partners to plan positive resident activities.
- Coordinate with internal departments to address behavioral health, income, and basic needs.
- Maintain timely, accurate resident records and review caseload regularly.
- Monitor participant’s tenancy for early signs of issues (e.g., disputes, rent arrearages, violations) by tenant or landlords and report concerns to supervisor promptly.
- Act as liaison with landlords, providers, and other relevant parties as permitted.
- Track performance with supervisor to meet participant and agency goals.
- Adheres to agency code of conduct.
- Performs other duties as assigned.
Benefits
- Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Altus dental insurance
- 4 weeks of vacation
- 13 holidays recognized per year
- Employer – paid life & disability insurance
- Vested 403b retirement with 5% match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
