Residential Services Attendant
Four Seasons Hotels and Resorts•Nashville, TN
•Onsite
About The Position
Four Seasons Residences Nashville is seeking a Residential Services Attendant to support a world‑class luxury living experience for homeowners. This role ensures seamless service delivery in the Residential Lobby and throughout the property, assisting residents with daily needs, amenities, and personalized requests.
Requirements
- Previous experience in Residential Services, Guest Services, or luxury hospitality preferred.
- Excellent communication skills and strong command of English in verbal and written form.
- Flexibility to work early mornings, afternoons, evenings, weekends, and holidays.
- Strong attention to detail and ability to multitask in a fast‑paced environment.
- Comfort using a variety of software and technology tools.
- Authorization to work in the United States is required for this role.
Responsibilities
- Process incoming and outgoing packages, messages, mail, groceries, flowers, luggage, and other resident items with accuracy and timeliness.
- Assist residents with luggage handling, transportation arrangements, deliveries, parcels, wine deliveries, and grocery services based on resident instructions.
- Provide residents with information regarding residential services, events, amenities, and hotel offerings.
- Support homeowners in transporting items to and from private storage as requested.
- Deliver messages, packages, newspapers, and faxes to condominiums and assist with Residential Lobby operations, including answering phones at the Residence Concierge desk.
- Maintain cleanliness and organization of the Residential Lobby and all common residential areas.
- Assist Residence Concierge, Management, and Public Area teams during absences or peak periods.
- Handle all resident interactions with exceptional professionalism, anticipating needs and resolving issues to prevent service disruptions.
- Communicate resident requests promptly to Residence Concierge for follow‑up and task completion.
- Provide role coverage for colleagues during meal breaks or emergencies.
Benefits
- Competitive salary, wages, and comprehensive benefits package
- Excellent training and development opportunities
- Employee discount for stays at any Four Seasons worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
