Residential Service Technician

CPI Security • Raleigh, NC

1d • Onsite

About The Position

We are seeking a Residential Service Technician in Raleigh, NC to join our team! In this role, you will provide top-tier service to our customers by troubleshooting and maintaining their security systems, ensuring all issues are resolved promptly and accurately. This is an excellent opportunity for someone who enjoys hands-on work, solving problems, and delivering exceptional customer service—all while earning a performance-based income.

Requirements

• High school diploma or equivalent
• Strong sales skills with mechanical aptitude for troubleshooting and repairs
• Excellent communication, customer service, and a safety-first mindset
• Professional appearance and demeanor

Nice To Haves

• Technical training is a plus
• Alarm or telecom experience is a bonus

Responsibilities

• Service and maintain residential security systems, ensuring timely and accurate troubleshooting
• Perform home walkthroughs to determine optimal configurations and opportunities for additional protection
• Communicate professionally with customers, connect systems to central monitoring, and provide demonstrations
• Manage administrative tasks, prioritize safety, and maintain company tools and equipment efficiently

Benefits

• Hourly training pay
• 100% uncapped commission after training
• Opportunities for advancement and long-term career mobility
• Every other weekend off
• Company-provided equipment (vehicle, fuel card, iPhone, iPad)
• Paid training
• Medical, dental, vision
• 401(k) with match
• PTO
• Free security systems
• Educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees