Service-Install Residential Sales Rep

The Overhead Door•Cincinnati, OH

16d•Onsite

About The Position

We are seeking a bright, assertive, and dependable self-starter to join our team as a Residential Garage Door Sales Representative. In this role, you will exhibit a pleasant demeanor and exceptional customer service skills, acting as a sales representative for new and existing clients. You will meet with current and potential clients to evaluate their homes and present options to repair, service, or replace their current garage access systems.

Requirements

3+ years of progressive experience in direct to consumer (B2C) sales, preferably in the home improvement, building products or service/installation industry.
Sales, estimating, and job coordination or related experience is beneficial.
Strong negotiation skills and persuasive ability.
Ability to prioritize and handle multiple tasks.
Strong organization and decision-making ability.
Ability to respond to common inquiries or complaints from customers, etc.
Ability to calculate figures and amounts such as margin, mark up, discounts, percentages, area, volume, etc.
Attention to detail, analytical and problem-solving skills.
Working knowledge of MS Office suite; Word, Excel, Outlook.
Willingness to learn products, systems and processes.

Nice To Haves

Bachelor’s degree in business, construction, or related field is preferred.
A record of continuing education in related topics is desirable.

Responsibilities

Identifies customers’ unique needs/desires related to their garage doors and openers; then matches those with specific product and service offerings to create ideal solutions.
Develop product and pricing proposals for each opportunity and presents those to the homeowners in person.
Maintains the quote log and other sales activity reporting as required.
Adheres to quote and estimating standards, including forms and processes which drive timeliness, accuracy, ethics and professionalism.
Ensure all quotes and bids adhere to gross margin expectations for the division.
Build and maintain relationships at all levels of customers and potential customers.
Establish NS’ credibility with customers, acting as a solution provider.
Fully understand NS’ available products, make recommendations and explain product applications to customers.
Review supplier confirmations to ensure correct products have been ordered and the shipping date is accurate.
Communicate with the Operations department for project requirements, specifications and scheduling.
Proactively support the NS safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices while on site and in the office.
Estimate date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
Site inspections of all jobs prior to the installation date, and follow-up visits as necessary.
Participate in Trade and Home shows.
Evenings and weekends are required based on customer needs.
Participation in various networking groups and other lead generation activities are required.
Other duties may be assigned.