Residential Sales Manager- Partner Channel

Omni Fiber LLC•Mason, OH

About The Position

The Residential Sales Manager (Partner Channel) is responsible for managing the performance, operations, and strategic alignment of Omni Fiber's external door-to-door sales partners. This role ensures that third-party vendors execute at a high level, adhere to company standards, and deliver consistent, scalable results.

Requirements

4–6+ years of experience in sales operations, management, or channel management
Experience working with third-party or outsourced sales teams (D2D strongly preferred)
Strong analytical and reporting skills (Excel, CRM systems, dashboards)
Proven ability to manage external partners and drive accountability
Excellent communication, negotiation, and relationship management skills

Nice To Haves

Experience in telecommunications, fiber internet, or subscription-based sales
Familiarity with Canvass or similar CRM platforms
Experience managing multi-market or regional vendor programs

Responsibilities

Own performance outcomes across all contracted D2D sales vendors
Track and report on KPIs including gross adds, attach rates, close rates, and rep productivity
Conduct regular business reviews (weekly/monthly) with vendor leadership
Hold partners accountable to contractual targets, SLAs, and quality standards
Identify underperformance and drive corrective action plans
Serve as the primary point of contact for all external D2D sales partners
Support onboarding and ramp of new vendor partners and markets
Ensure partners are aligned with Omni Fiber's sales processes, systems, and expectations
Monitor territory deployment, coverage, and efficiency across vendors
Audit field activity and sales practices to ensure compliance and brand integrity
Standardize tools, scripts, and best practices across all partner teams
Partner with vendors to improve training, coaching, and in-field execution
Support rollout of new products, pricing, and promotional offers
Ensure consistent customer experience across all outsourced sales channels
Partner with internal teams to manage commission structures and vendor payout models
Validate performance data used for vendor compensation and invoicing
Evaluate effectiveness of incentive programs and recommend optimizations
Support contract negotiations with data-driven insights on performance and ROI
Build and maintain dashboards to provide visibility into partner performance
Analyze trends across vendors, markets, and teams to identify best practices
Provide actionable insights to leadership on scaling, optimization, and vendor mix
Forecast performance and support market expansion planning
Partner with Marketing, Finance, and Customer Experience teams to align initiatives
Ensure smooth handoff between sales, install, and customer onboarding processes
Support go-to-market execution for new territories and expansion efforts